Site Lead

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

MAIN PURPOSE:
To ensure the complete and effective delivery of all service lines to the client within their hub, ensuring JLL meet their contractual obligations.
To support the operational vendor team on site
To be part of the Operational Management Team and contribute to the strategic and operational performance of the local team.
To act as a point of contact and escalation for the FM team on site
Stakeholder management

MAIN JOB RESPONSIBILITIES:

The Site Lead will be the main contact for all operational matters and will ensure that the facilities management team within their hub are completely aware of JLL obligations under the contract.
Manage their team members across the Hub to ensure SLA’s and KPI’s are being met. Investigate any drop in performance and initiate remedial actions as appropriate.
The Site Lead will investigate any Client complaints or evidence of non-performance in their hub or act as an ‘independent’ investigator for other hubs as required by the Account Manager.
The Site Lead will also ensure that JLL policy on HR, Health and Safety, Quality control and all business procedures are properly communicated and complied with.
To ensure a consistent approach to service delivery across the hubs.
To ensure Client reports are provided in a timely manner.
To ensure Internal and Supplier audits are carried out in accordance with the Audit Schedule
Ensure that the client business continuity is maintained at all times
Provide information as required to the Account Finance Manager and the Operation Manager to support them within their roles.
The Site Lead will provide guidance, advice and support to all members of the FM team on site.
Hold regular meetings / reviews with their direct reports and monitor performance against JLL objectives.
Carry our annual Performance Appraisals for their direct reports, set objectives and monitor against these objectives.

GENERAL RESPONSIBILITIES
Customer satisfaction is to be maintained at the highest level by providing a high quality and pro-active service.
Effective communication and reporting on all service lines with the Client, FM team and Operational Management Team.
Monitor Supplier contracts through their operational team, ensuring value for money and innovative service provided.
Attend Operational Team meetings as required and contribute to the development of the team and the service to The client
Manage project work from time to time.
Be an Ambassador for The client and JLL at all times, by being a role model for other members of the team.
To identify The client Key Stakeholders within the UK Hub and ensure a communications plan is in place where JLL are making regular contact and understand the Stakeholders requirements and Operational needs.
To travel to offices in the Account region from time to time to meet with the Key Stakeholders from The client and the FM team
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.