IT Specialist

AllCloud is seeking a skilled IT Specialist to join our team. In this role, your main responsibility will be delivering exceptional technical support that ensures high levels of customer satisfaction. You will apply your strong troubleshooting and problem-solving skills to support and optimize cloud environments and SaaS applications.

As an IT Specialist at AllCloud, you’ll gain valuable hands-on experience with cutting-edge cloud technologies, working in a dynamic, fast-paced environment. You’ll support global internal users on both Windows and macOS platforms, helping to resolve technical issues efficiently and effectively. Strong communication and organizational skills are key to your success in this role

Key Responsibilities

Provide both remote and on-site technical support
Handle global onboarding and offboarding processes for end users, including in-person support at the Israel office
Manage and support Mac and Windows systems, network devices, and IT hardware
Administer and secure enterprise applications and services
Troubleshoot incidents and coordinate resolutions with vendors and partners
Develop and maintain internal IT documentation, including procedures and training materials
Ensure compliance with internal controls and security policies

Requirements:

3+ years of experience in a technical support role within a medium-sized organization, with a focus on customer service
Proven ability to manage laptops, mobile devices, network equipment, and security tools
Experience administering Google Workspace (G Suite)
Proficient in supporting both macOS and Windows environments
Familiarity with SaaS tools such as SmartSheet, DocuSign, and Zoom

Preferred Qualifications

Experience with tools such as OneLogin, Atlassian, and Microsoft 365
Knowledge of Mobile Device Management (MDM) solutions like Intune or Kandji
Experience with Endpoint Detection and Response (EDR) tools such as CrowdStrike
Familiarity with Zoom Phone systems

Required Skills and Abilities

Strong customer service orientation with excellent interpersonal skills
Fluent in English (written and spoken)
Quick learner with a proactive, hands-on approach
Highly organized, detail-oriented, and self-motivated
Solid understanding of information security principles
Knowledge of network protocols and communication
Comfortable working with international teams and external vendors

Certifications (Advantage)

PC Technician or similar technical certifications
AWS Certification

Why work for us?

Our team inspires progress in each other and in our customers through our relentless pursuit of excellence; you will work with leaders who promote learning and personal development. We offer competitive salaries, bonus incentives, benefits, flexible hours, and mentoring. Apply now to become part of the team.

AllCloud is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law