Retail Ops Specialist

Sales & Merchant OperationsTel Aviv-Yafo, IsraelFull-timeJob ID: 3394961
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About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, our Retail Operations teams are at the heart of ensuring a seamless and reliable experience for our merchants and customers. As we continue to scale our retail offering, operational excellence at the store level becomes more critical than ever.

In this role, you’ll act as the local subject-matter expert for retail operations, owning initiatives that improve order fulfillment quality and reliability. You’ll work closely with merchants, Account Managers, and regional stakeholders to reduce unfulfilled items and cancellations, while building scalable best practices across the country.

What you’ll be doing

In this role, you’ll drive operational improvements that directly impact merchant performance and customer experience. Day-to-day in this role you’ll:

Lead the local rollout of global operational initiatives, tools, and process changes, ensuring merchant readiness and adoption
Own and manage operational projects aimed at improving picking efficiency, inventory accuracy, and fulfillment reliability
Track and analyze Perfect Order Fulfillment Ratio (POFR) and its key drivers, identifying performance gaps and improvement opportunities
Diagnose root causes of operational issues across behavior, process, and data or integration topics, and define clear action plans together with merchants and Account Managers
Run recurring operational reviews with key retail partners and follow up on agreed actions
Build strong relationships with store and regional managers through regular store visits, on-site training, and picker coaching
Collaborate cross-functionally with Product, Support, and Regional Operations teams on topics such as substitutions, data accuracy, and venue availability
Document and share learnings, best practices, and challenges locally and across regions to help scale impact
Our humble expectations
2–5 years of experience in retail, supply chain, operations management, account management, or similar field-based roles within ecommerce
Strong analytical skills with the ability to work confidently with operational data and tools such as Excel, Looker, or similar platforms
Proven ability to manage projects end-to-end, from problem definition to execution and follow-up
Excellent communication and stakeholder management skills, with the ability to influence partners and work cross-functionally
Hands-on and proactive mindset, comfortable working both on-site with merchants and remotely with global teams
Fluency in English and Hebrew
What we offer
A high-impact role with direct ownership over operational performance in your market
Exposure to complex retail operations in a fast-growing, global marketplace environment
The opportunity to work closely with product, operations, and commercial teams across regions
Real autonomy to identify problems, test solutions, and scale what works
A collaborative, low-hierarchy culture where ownership and initiative are truly valued
Next steps

If this sounds like the right next step for you, apply by submitting your application through our careers site. We review applications on a rolling basis.
The hiring process typically includes an initial conversation with Talent Acquisition, followed by interviews with the hiring manager and key stakeholders.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

TeamOur visionOur cultureOur people
We drive Wolt’s growth

We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.

Sales at Wolt
The delivery of (almost) everything

At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.

In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.

Our story
Our culture

At Wolt, you’ll learn more, build more, and ship more than in most other companies.

You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.

Our culture

“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."

- Nicolas, Sales Team Lead

Read Nicolas' story
Team
We drive Wolt’s growth

We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.

Sales at Wolt
Our vision
The delivery of (almost) everything

At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.

In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.

Our story
Our culture
Our culture

At Wolt, you’ll learn more, build more, and ship more than in most other companies.

You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.

Our culture
Our people

“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."

- Nicolas, Sales Team Lead

Read Nicolas' story