Senior IT Helpdesk Technician

At D-Fend Solutions, our people are our greatest strength — and technology is our passion. Our team of innovators and subject matter experts, including veterans of elite military intelligence technology units, is transforming the way organizations protect themselves from drone threats.

As the global leader in cyber-takeover counter-drone technology, we design and deliver advanced, software-defined solutions that empower our customers to detect, take control, and safely land unauthorized drones — with precision and reliability.

Every day, we push the boundaries of innovation to meet real-world security challenges across industries and environments. We’re proud of our cutting-edge technology, our global reach, and the impact we make in securing the skies.

We’re seeking passionate professionals who thrive in a fast-paced, creative, and collaborative environment — those who want to be part of the next generation of airspace security innovation.

Join D-Fend Solutions and help make the world a safer place.
Become a D-Fender! Work with the world’s leading cyber-takeover counter-drone technology provider and shape the future of safe airspace.

Job Overview:

As an IT Helpdesk Technician at D-Fend Solutions, you’ll play a pivotal role in ensuring that our IT infrastructure remains robust, accessible, and secure for all internal and remote employees. This position demands high expertise in troubleshooting various hardware, software, network, and SaaS application issues. Your ability to resolve technical problems quickly and effectively will directly support our company’s mission of operational excellence and security.

Key Responsibilities:
Manage, prioritize, and resolve incoming IT support requests through the ticketing system, maintaining clear and effective communication with end-users.
Diagnose and resolve complex issues related to hardware, software, networks, and SaaS applications with precision and efficiency.
Provide high-quality technical support to diverse internal and remote employees, ensuring swift and professional issue resolution.
Identify recurring issues and work proactively to prevent future occurrences, enhancing system reliability.
Maintain accurate records of troubleshooting and resolution processes. Create and update documentation to support knowledge transfer within the IT team.
Required Qualifications:
Fluent in English, with strong verbal and written communication skills.
Minimum of 3-5 years as an IT Helpdesk/Support Technician, with proven hands-on experience in a fast-paced environment.
Strong problem-solving abilities with advanced troubleshooting skills in network, hardware, and software issues.
Experience with Microsoft Windows, Linux, Mac, workstations and servers.

Proficiency in Google Workspace management and Office 365.
Understanding of Active Directory and user management within complex IT environments.
Strong service orientation with the ability to empathize with users and maintain a positive attitude under pressure.
Ability to work independently and effectively handle a dynamic workload.
Demonstrates a proactive, can-do approach with a solid commitment to continuous improvement.
Ability to work well within and across departments, fostering positive relationships and supporting team success.
Strong organizational skills with attention to detail, ensuring reliable and thorough support.
Preferred Skills (Nice to Have):
Familiarity with advanced security solutions, such as XDR, firewalls, and threat detection tools, to assist in securing company systems.
Working knowledge of VMware or other virtualization platforms to support virtual environments.
Basic experience with cloud platforms (e.g., AWS, Azure) and Linux environments, contributing to our hybrid IT setup.
Knowledge of storage solutions for troubleshooting and managing data storage efficiently.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.