Customer Operation

We are seeking a highly motivated, technically adept, and process-oriented Technical Program Manager – Automation to join our growing team. In this role, you will lead strategic initiatives that automate and optimize workflows across customer and partner operations. You will play a key role in streamlining internal systems, building integrations between platforms, and ensuring scalable, secure, and reliable technical operations. This is a cross-functional role requiring collaboration with Product, Engineering and Customer Engineering teams to understand operational challenges, design technical solutions, and drive implementation end-to-end.

The ideal candidate has a strong background in systems integration, scripting or API-based automation, and SaaS operations. You are passionate about reducing manual overhead, improving customer experiences, and applying technology to solve real-world business problems. You will have a unique opportunity to define how our operational tech stack evolves and help shape our automation strategy to support scale.

Requirements:

Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field (or equivalent practical experience).
5+ years of relevant experience in technical program management, systems integration, DevOps, or automation roles within SaaS or cybersecurity environments.
Proficient with scripting and integration tools such as PowerShell, Python, Node.js, or similar.
Experience designing and deploying automations via REST APIs, webhooks, or workflow platforms (e.g., Logic Apps, Zapier, Workato).
Strong understanding of SaaS operations, customer lifecycle, and support systems.
Proven ability to lead cross-functional projects with excellent communication and stakeholder management skills.
Ability to think strategically while executing tactically in a fast-paced environment.
Familiarity with IT security concepts and protocols is a plus.

Responsibilities:

Lead the design and execution of automation initiatives that enhance internal workflows across customer success, partner onboarding, support, and technical operations.
Identify, prioritize, and scope automation opportunities that reduce manual effort, improve reliability, and enable self-service.
Work with APIs, cloud services, and scripting tools to implement integrations and workflow automations between internal systems (e.g., Salesforce, Sharepoint, Slack, JIRA, internal admin tools).
Partner with Customer Engineering, Engineering, and Product to gather requirements, translate them into technical specifications, and manage delivery of automation projects.
Own project planning and execution across multiple workstreams, ensuring clear documentation, communication, and stakeholder alignment.
Drive standardization of operational processes and help scale technical infrastructure to support customer and partner growth.
Monitor, measure, and report on automation effectiveness and impact, using data to guide future improvements.
Coordinate feature rollout starting with early adopter customers through full rollout including field coordination.
Coordinate customer migrations as required.
Stay current with relevant SaaS, DevOps, and automation trends and apply industry best practices.