Customer Account Manager

Company is seeking an experienced and highly responsible Customer Account Manager to join their growing team. In this pivotal role, you will be the primary point of contact for a dedicated portfolio of clients, ensuring operational transparency and total customer Satisfaction. Responsibilities Relationship Management: Build and nurture strong, trusting long-term relationships with assigned clients; serve as their primary advocate and point of contact. Operational Oversight: Implement and maintain company policies while managing multiple concurrent account projects. Strategic Growth: Proactively assess client needs to identify opportunities for service improvement and account growth. Administrative Excellence: Ensure all documentation, compliance files, and contracts are accurately completed and archived. Financial Coordination: Participate actively in the monthly payroll processing cycle, collaborating with the accounting team to ensure accuracy. Reporting: Provide clear, data-driven status updates on all accounts to the Department Head/COO. Requirements Language: Native-level fluency in both English and Hebrew (written and verbal). Experience: 2–4 years in Account Management or a related client-facing role. Technical: Strong proficiency in Microsoft Office (specifically Excel). Payroll Knowledge: Experience with Israeli Payroll (חשבת שכר) is an advantage. Positive Energy: A “can do” attitude and a bright, optimistic outlook that contributes to our warm office culture. Organizational Excellence: Highly motivated self-starter with a sharp eye for detail. Communication: Confident, professional, and comfortable with people in person, on the phone, and over email. Resilience: Ability to remain calm and effective under pressure and during tight deadlines. Daily Hours: 6–7 hours per day, Sunday–Thursday in our RBS A office. Flexibility: A flexible daily schedule, with the willingness to be occasionally contacted after hours for urgent matters.