Professional Services Engineer

At D-Fend Solutions, our people are our greatest strength — and technology is our passion. Our team of innovators and subject matter experts, including veterans of elite military intelligence technology units, is transforming the way organizations protect themselves from drone threats.

As the global leader in cyber-takeover counter-drone technology, we design and deliver advanced, software-defined solutions that empower our customers to detect, take control, and safely land unauthorized drones — with precision and reliability.

Every day, we push the boundaries of innovation to meet real-world security challenges across industries and environments. We’re proud of our cutting-edge technology, our global reach, and the impact we make in securing the skies.

We’re seeking passionate professionals who thrive in a fast-paced, creative, and collaborative environment — those who want to be part of the next generation of airspace security innovation.

Join D-Fend Solutions and help make the world a safer place.
Become a D-Fender! Work with the world’s leading cyber-takeover counter-drone technology provider and shape the future of safe airspace.

The position is a combined role of technical support engineer.

It requires high technical and personal skills enabling the employee to validate our product from the point of view of the customer and representing the customer in front of the company's various divisions.

The chosen employee will take an important role acting as a customer gatekeeper, validating the company outcomes, and becoming the customer technical trustee consultant.

Scope:

· Act as post sale technical POC.

· Responsible for on-site installation of software and hardware.

· Communicating progress of activities with Project Manager and customer

· Advise customers regarding the product's proper use and address specific user issues.

· Troubleshooting both HW and SW related issues.

· Act as service engineer to address tech cases via phone, web-based tools and email.

· Responsible for project technical SOW document

Required skills & experience:
Mandatory, very good level of English Speak, read, and write.
Testing, validation, and documentation capabilities
Comprehensiveness
Proven managing/working experience in technical customer support organizations.
Innovative thinker who is positive, proactive, and readily embraces change.
Ability to work independently and as part of a team.
Ability to prioritize workload to ensure successful completion of projects.
Ability to be on-call nights and weekends.
Ability to travel.
Required Knowledge:
Understanding of multidisciplinary systems (SW & HW).
Networking & Telecommunications
Familiarity with protocols - HTTP/HTTPS, SSH, ICMP, TCP/UDP
Familiarity with Linux CLI OS
Familiarity of RF systems.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.