Technical Program Manager

Customer Support
Israel - Tel Aviv
Full-time
Description

VAST Data is looking for a Technical Program Manager to join our growing team!

We are seeking a highly skilled, dynamic, and motivated Technical Program Manager to join our Customer Support Operations team. In this role, you will be a technical resource responsible for leading and managing technical programs that enhance the efficiency and effectiveness of our customer support operations. You will collaborate closely with cross-functional teams including engineering, product management, and support to drive initiatives that improve our support processes, tools, and customer experience, working directly with all levels of the organization.

This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.

"VAST's data management vision is the future of the market."- Forbes

VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.

Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history.

Requirements
Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field. Advanced degree or relevant certifications are a plus.
Minimum of 5 years of experience in technical program management or project management, preferably in a customer support or operations environment. Experience with support tools and technologies is highly desirable.
Preferred: Enterprise software or high-tech industry experience is a plus.
Preferred: Intermediate to Advanced experience with Salesforce (SFDC), Jira, Confluence
Preferred: Experience with agile methodologies and sprint planning

Qualifications-

A relentless drive and a customer-first mentality are essential.
Technical Acumen: Solid technical background with experience in data storage, software development, or IT operations is advantageous.
Proven track record of successfully managing complex technical programs and projects.
Demonstrated ability to structure and assess problems, execute high-level directives, and manage program impacts.
Proven track record in program management, execution, change management, and cross-functional stakeholder management.
Strong executive presence, communication, and facilitation skills, with experience engaging and partnering at all levels, including executives.
Strength in researching, understanding, distilling, and communicating complex business issues, ideas, and analyzing business impact.
Familiarity with/drive the Agile development and release methodologies, especially for the automation of business processes and improvements/redesigns.
Ability to thrive in a culture of transparency and direct feedback.