Customer Success Representative (Student Position)

Okoora
Yero?am, Israel

Permanent Competitive
Customer Success Representative (Student Position)
Description

This is your opportunity to break into the world of global fintech. Okoora, a leading international financial technology company, is looking for exceptional students to join our Customer Success department in a strategic role focused on client growth and expansion.

You'll work directly with real business clients, gain hands-on experience in B2B financial technology, and become part of a company building the future of cross-border finance. Top performers will have the opportunity to grow into full-time, professional positions within the company.

Why This Role Is for You:

Real-world experience in a leading fintech company
Exposure to international financial systems and products
Structured career path into tech/business roles (Customer Success, Account Management, Sales)
Significant impact from day one - you're not a helper, you're a growth driver
Competitive compensation with performance bonuses

Your Mission: Help activate, expand, and identify growth opportunities within our existing client base. You'll manage a portfolio of clients, conduct outreach, and guide them to get more value from the Okoora platform - including license upgrades, add-on sales, and infrastructure/API onboarding.

Key Responsibilities:

Manage a portfolio of business clients (mostly SMBs)
Conduct proactive outreach - calls, emails, follow-ups
Understand client needs and current usage
Propose relevant solutions: license upgrades, add-ons, infrastructure/API solutions
Qualify high-value opportunities and hand over to senior sales for complex deals
Document every interaction in the CRM with clear follow-up actions

KPIs You'll Be Measured On:

Number of active clients using the platform
Number of upgrades and add-on sales made
Number of qualified infrastructure leads handed to sales
Accuracy and clarity of CRM updates

Requirements

Time Requirements:

Minimum 3 days/week
8-hour shifts: either 08:00-16:00 or 10:00-18:00
Workdays: Sunday to Thursday only

What We're Looking For:

Students in 2nd year or above
Background or strong interest in: finance, economics, business, tech, or sales
Excellent verbal and written communication skills (Hebrew + English)
Tech-savvy, fast learner, responsible, and highly motivated
Experience in sales, customer-facing roles, or trading rooms - a big plus
Job ID 1C.451