Group Manager - Program Implementations

HiredScore is an award-winning Artificial Intelligence technology that powers the hiring decisions of some of the largest companies in the world. HiredScore’s technology helps make a fair hiring process by removing biases from the recruiting and selection process. We enable Talent Professionals to respect candidates by ensuring that candidates who apply to jobs hear back more quickly and are suggested for jobs that fit their background with tech-enabled improved candidate experience.

We’re looking for a group manager to lead our Program Implementation group as part of our growing Professional Services Team and to play a key role in managing clients and helping onboard new clients. The Program Implementation Group Leader, Oversees members of the team leads in order to help organize and prioritize overall work assignments of all projects, assist on client calls when needed, develop and update processes, and help manage escalated clients. A successful candidate helps ensure metrics are accurate, follow up on areas needing improvement, and celebrate team wins. This role is one of an emerging people leader, working on both tactical and strategic initiatives. You will gain experience working with HiredScore’s executive team, development and product teams, client success teams, and our client’s senior leadership.

Roles & Responsibilities:

Led the global teams of Project Implementation Managers while acting as a Subject matter expert on HiredScore products and implementation processes and escalation point of contact
Build a team, Including Hiring, Training, Mentorship, and development of new team leads & teams members
Build strategic initiatives and present ideas/project status to senior leadership
Identifying opportunities for further business & product development, or potential risks that could impede or slow the progress of implementation, notifying key stakeholders when needed
Support and guide the team in day-to-day operations, Client interactions, Attending client calls when needed, and an escalation point in all aspects
Understand clients' needs, and current workflows and design HiredScore implementation plan to address those needs, and offer creative solutions to implementations.
Close coordination with cross-functional teams to prioritize and resolve highly complex business, integration, and clients related issues
Work with overall internal leads to address potential issues and risks
Working closely with Customer Success to ensure a successful transition of the accounts from the sales period to the launch, training, post-launch, and adoption period

What You Need:

+6 years experience leading Global teams of Technical Project Managers/ Implementation Managers/ Professional Services Managers
Strong Leadership skills and ability to create engagement within the team and with the overall organization
Strong analytical skills are required, including a thorough understanding of how to interpret and address client needs, Identify strategic areas, and build the future of Project Implementation
Experience working in a SAAS company selling to enterprise clients in a global environment
Hands-on Experience in implementing SAAS products / Professional services in a Software Delivery environment including configurations, system integrations, etc.
Demonstrated ability to handle day-to-day work challenges confidently; willing and able to adjust to multiple demands, shifting priorities, and rapid change. Must be resilient in the face of constraints, frustrations, or adversity
The ability to interact professionally with diverse stakeholders - executives, managers, users, and subject matter experts
Excellent verbal, presentation, and written communication skills in English.
Ability to work with clients to resolve complex issues and address escalations
Process-focused, with strong problem-solving ability - always looking for better ways to achieve a goal
Comfortable in a fast-paced process-focused environment, adept at problem-solving under pressure, Understand and be open to on-going changes
Affinity for technology and deep understanding of software delivery lifecycle and project/program management
Availability and flexibility to sometimes work US hours (e.g. evenings)

Advantages:

A good understanding of current IT standards, applications, User Acceptance Testing, and trends - preferred
Familiarity with SQL/NoSQL databases
Familiarity with ticket and knowledge management tools such as JIRA & Confluence
Industry knowledge of HR Tech Industry
Advanced proficiency with Microsoft Office Suite (Word, PowerPoint, Excel).