SAP OTC System Analyst

Description

At Align Technology, we build the digital platforms behind Invisalign® and iTero®. We are seeking a SAP OTC Analyst to take ownership of our global OTC processes, partner closely with business and operational leaders, and help prepare the foundation for our future SAP S/4HANA transformation.

This role is critical for supporting our global commercial operations, ensuring seamless order flows, and delivering best-in-class system solutions.

As a SAP OTC Analyst, you will be responsible for the design, architecture, configuration, and support of SAP Order-to-Cash applications across multiple regions. You will collaborate with business teams, GPOs, solution architects, and cross-functional IT teams to deliver robust, scalable solutions aligned with global business needs.

You will support our current SAP ECC landscape while actively preparing our OTC processes for our future S/4HANA migration.

Key Responsibilities

Solutions & Architecture

Lead functional solution design for OTC processes in alignment with global business requirements.
Conduct requirement-gathering sessions with Business, Operations, and GPO stakeholders.
Evaluate solution alternatives and select the preferred architecture for complex OTC scenarios.
SAP Functional Expertise

Configure SAP ECC for OTC end-to-end processes: Order Management, Pricing, Delivery, Billing, Credit Management, Revenue Recognition, and Integrations.
Ensure cross-module alignment with SD, MM, FI/CO, Logistics, BRIM, and external systems.
Implementation & Delivery

Drive configuration, testing, documentation, and deployment for all OTC-related projects.
Prepare high-quality functional specifications for RICEFW objects, integrations, and enhancements.
Support global template harmonization and process standardization.
Production Support & Continuous Improvement

Provide expert-level support for complex OTC issues across regions.
Partner with the production support manager to analyze recurring issues and implement preventive solutions.
Monitor system performance and reliability, ensuring smooth operational flows.
Cross-Functional Collaboration

Work closely with commercial, customer service, finance, logistics, and IT architecture teams.
Act as the liaison between business stakeholders and technical development teams.
Ensure seamless integration with CRM (e.g., Salesforce / SFDC) and other global platforms.

Skills, Knowledge & Expertise

4-6 of hands-on SAP OTC / SD experience in global environments.
Deep knowledge of key OTC processes:
Order Management, Pricing, Delivery & Shipping, Billing & Invoicing, Credit & Risk Management, Revenue Recognition, Returns & RMA processes
Experience working in global, multi-region organizations.
Strong understanding of SAP integrations with SFDC/CRM, and cross-module impacts (FI/CO, MM, Logistics).
Proven experience in SAP full life-cycle implementations (global preferred).
Required: Experience with SAP S/4HANA (needed for Align’s future migration, even though we are not on S/4 today).
Advantage: Experience with SAP BRIM and its integration with OTC processes.
Strong system architecture mindset and ability to evaluate solution alternatives.
Excellent communication skills, with the ability to interact with business leaders and senior management.
Strong analytical, problem-solving, and troubleshooting skills.
Ability to manage multiple initiatives and work under pressure.
Proficiency in Agile/Scrum methodologies.
Bachelor’s degree in IT, Business, Engineering, or related field.

About Align Technology
Your growth and well-being:

At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
Health and well-being programs to keep you thriving in both body and mind.
Employee-exclusive discounts on Invisalign products.
Learning opportunities through online learning resources and support for your individual development plans.
Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.

Discover Align:

We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.

Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.

We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.

As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.

Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!

Want to discover more about exocad and Cubicure? Click on their names for additional information.

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Equal Opportunity Statement:

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.