Product Manager - Customer Care

Company Description

Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 282 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.

Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.

Job Description

As an AI Product Manager, you'll be at the forefront of shaping Wix's self-service experience. You'll lead the evolution of our Help Center, Help Widget, and AI Chatbot to create a seamless and consistent journey for users seeking help. This is a high-impact role, sitting at the intersection of AI, user experience, and customer success.

In your day-to-day, you will:

Lead the roadmap and strategy ensuring it aligns with the broader self-service vision
Partner closely with engineering, data science, design, and support operations to define and deliver impactful features
Understand the underlying AI and technical architecture, making smart trade-offs and challenging technical decisions when needed
Translate complex AI capabilities, including generative AI, into clear user value and measurable business outcomes

Qualifications

5+ years of proven experience in product management, with a strong focus on generative AI and its applications
Demonstrated expertise in integrating generative AI technologies into user-centric products
Strong product sense, connecting user needs, business goals, and technical realities into a clear strategy
Written and spoken Hebrew and English at a professional level
Excellent communication skills with the ability to collaborate effectively across teams
Flexible mindset and adaptability to navigate complex challenges
Passionate about creating innovative solutions and delivering impactful results

Additional Information

We are Wix's Product Guild. We define the strategy and scope of tools and products at Wix, then work closely with UX, BA, Design, Content, Dev, and Ops to deliver the most significant impact and value. To do this, we each own a Wix product, research the market and understand our versatile user base's needs, intents, and emotions—from SMBs and enterprises to independent users, agencies, and entrepreneurs worldwide. Our goal is to ensure our users can build any site they want and be proud of it.