Senior Technical Account Manager

The Senior Technical Account Manager (TAM) plays a key role in helping our partners achieve their strategic objectives and maximize the value of their partnership with Lytx. The TAM serves as the technical liaison to the partner developers and products. The ideal candidate has a successful track record of building relationships within partner technical teams and takes pride in helping partners deliver innovation and end-user satisfaction.Responsibilities:Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our solution and services.Act as the partner liaison responsible for surfacing partner feedback and addressing needs internally to promote adoption and advocate for product development and enhancements.Onboard and train new partners on our products and services and share best practices to ensure strong engagement.Train, guide & support a successful integration with Lytx platform.Develop and conduct Lytx product demos to showcase product features and benefits.Proactively identify and diagnose technical issues with API’s, Services, Devices, and Network connectivity and conduct test scenarios when needed.Serve as a point of escalation for client issues.Requirements:Bachelor’s Degree in Computer Science, Math, or related discipline desired.7+ years of experience in a related function with direct customer advocacy experience.Proven experience in script writing for REST APIsProven experience in SQL query writingProven experience with SAAS platformsProven technical background with hands-on experience; ability to diagnose and quickly resolve technical issues effectively with both technical and non-technical teams.Exceptional verbal, written, organizational, presentation, and communications skills.Strong technical, analytical, and problem-solving skills; detail-oriented.Ability to identify partners’ needs and recommend timely solutions.Experience working with Enterprise partners at all levels of an organization.Flexibility to handle partner escalations outside of regular business hours when needed.Ability to travel to client locations as needed.Innovation Lives HereYou go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.Together, we help save lives on our roadways.Find out how good it feels to be a part of an inclusive, collaborative team. We’re committed to delivering an environment where everyone feels valued, included and supported to do their best work and share their voices.Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We’re committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.