Complaints Quality Engineer

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Quality

Job Sub Function:

Customer/Commercial Quality

Job Category:

Professional

All Job Posting Locations:

Yokneam, Haifa District, Israel

Job Description:

About Cardiovascular

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for a Complaints Quality Engineer role for our Yokneam site.

In this position, you will be responsible for leading product complaint investigations, analyzing trends, and supporting continuous improvement activities across the organization. Working closely with cross‑functional teams—including R&D, Engineering, QA, Logistics, and Service teams—you will help ensure that product issues are thoroughly assessed, escalated when necessary, and effectively resolved in alignment with regulatory and internal requirements.

What You’ll Do
Investigate product‑related complaints based on available data, product knowledge, and collaboration with subject‑matter experts.
Request additional information when needed to complete complaint assessments.
Escalate cases involving potential safety concerns.
Collect, analyze, and present complaint data for periodic reviews.
Support updates to complaint‑handling processes based on regulatory changes, new product launches, or internal improvements.
Identify areas for improvement and communicate recommendations.
Provide complaint‑related data and analysis for organizational needs.
Collaborate with multiple internal teams involved in complaint investigations.
Follow all applicable company guidelines, quality standards, and compliance requirements.
Perform additional tasks as assigned.
Education & Experience
Academic degree or Practical Engineer, or at least 1 year of relevant experience in operating, testing, or repairing HTC‑manufactured products.
Skills & Qualifications
High-level English (written and verbal).
Proficiency in MS Office (Word, Excel, Outlook, PowerPoint; Visual Studio familiarity advantageous).
Strong interpersonal communication skills.
Ability and willingness to learn.
High integrity, confidence, and ownership.
Self‑motivated, able to work independently or within a team.
Location & Travel
Primary location: HTC site - Yokneam
Travel may be required based on business needs.
About the Role

This role is part of our Complaints Team within the Quality Assurance organization. You will help ensure our products meet the highest standards of safety and performance while making a meaningful impact on patient outcomes.

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Required Skills:

Preferred Skills:

Business Behavior, Compliance Management, Continuous Improvement, Data Analysis, Data Compilation, Detail-Oriented, Execution Focus, Goal Attainment, Internal Controls, Issue Escalation, Process Oriented, Quality Control (QC), Quality Management Systems (QMS), Quality Standards, Regulatory Environment, Report Writing