Regional Service Manager - Israel

Your mission

Being a Regional Service Manager (RSM) for Israel is an exciting task since you will be the superhero that our clients need. You know what and how to set up our solutions in order to satisfy their needs.
You will be leading the technical services for some of the most advanced renewable energy solutions in the world, spearheading a fast-growing global industry.

The position is both challenging and most awarding with multiple potential directions of long-term promotion within our well-established global organization.

Your target revolves around three key objectives:

1\. Enhance customer satisfaction and elevate the company’s service ratings and brand recognition continually.

2\. Handle customer escalations effectively, serving as a point of escalation.
3\. Recruit, train, and supervise service team members and Service Partners in optimal service practices.

To achieve these goals, focus on the following pivotal tasks:

* Maintain high service standards, streamline communication, and establish expectations among clients, service partners, local operational and sales teams, as well as regional and headquarters personnel.
* Oversee project management for commissioning services.
* Lead Field Service Team activities on and offsite for failure research and corrective maintenance.
* Define, document, and consistently apply operational procedures, processes, and practices.
* Conduct quality reviews of technicians' work to ensure compliance with established standards.
* Collaborate with EMEA Service Management to enhance overall activities.
* Negotiate and manage customer contracts, particularly Service Level Agreements (SLAs).
* Provide support and propose service solutions as the primary point of contact for company customers.
* Undertake on-call and service duties as needed.
* Assist the Sales team by actively participating in exhibitions.
* Ensure current and future service contracts and agreements have updated documentation and processes.
* Demonstrate knowledge and adherence to health and safety guidelines, ensuring team members comply with regulations.

Your profile

* Education as Electrical Technician or Electrical Engineer.
* Natural-born leader with a positive attitude, who is able to teach, willing to learn and take direction.
* Able to excel in a high-pressure environment always using good judgment and strong decision-making skills.
* Several years’ experience working in a similar function.
* Experience in working with contracts and contract negotiations.
* Experience in establishing processes.
* Basic Project management skills.
* Hands on and onsite experience.
* Experience with H&S regulation of the country.
* Language Package: Hebrew High level and English at least C1.
* Soft skills for Interactivities between different departments and cultures; troubleshooter & problem solver.
* Willing to take ownership and responsibility.
* Willing to travel, national / International.

Why us?

The true topic for this decade Is RENEWABLE ENERGY!
We are more than happy to state that not only we are leading this discourse, but we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D there is and became the world\'s biggest Inverter
Manufacturer, which we are extremely proud of! And now, for this decade, we are increasing our game, and you might become part of it!
Besides that, many things await You:

* Opportunities for Career advancement
* Bonus payment based on pre-agreed and signed KPI agreements
* A multinational team awaits You with lots of european and transeuropean exchange!
* Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions
* Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!

Join us in shaping the renewable energy landscape.

Apply to contribute to our success and be a vital part of our global team.