Sr Associate App/Prod Support

Job Description:

This position is part of a small but impactful team supporting internal SaaS platforms used by developers. It is not a typical support role strategic thinking, proactive improvements, and customer advocacy are key.

Responsibilities

Provide Tier 13 operational support for internal dev-focused SaaS products.
Investigate and resolve data integrity, integration, and usability issues.
Collaborate with developers, team leads, and application owners.
Monitor application health (alerting, availability, incident response).
Communicate clearly and empathetically with internal clients.
Translate client feedback into actionable insights.
Drive operational excellence via automation, documentation, and process improvements.

Requirements

5+ years in technical support, DevOps, or software engineering.
Experience with software development tools (Git, CI/CD, observability platforms).
Strong troubleshooting skills in complex environments (APIs, integrations, data pipelines).
Excellent communication and collaboration skills.
Flexibility to support cross-time-zone teams.
Familiarity with logs, metrics, monitoring tools, and root cause analysis.
Customer-first mindset.

Bonus Points

Experience with AI/ML tools, especially LLMs and RAG-based systems.
Familiarity with developer productivity metrics or engineering enablement platforms.
Experience with internal tools or platform engineering teams.

Contributions to internal documentation or enablement initiatives

Weekly Hours:

40

Time Type:

Regular

Location:

ISR:01:Lod / 2 Negev St; Airport City - Adm:2 Negev Street; Airport City

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.