Customer Support Specialist

FINBOT, a subsidiary of Guideline Group (traded on the Tel- Aviv stock exchange) is a smart accounting system for improving and simplifying the work processes, in the offices of accountants and tax consultants.

FINBOT is a web application with a friendly client-office interface, which includes receipt of invoices and documents by email, by photo in the application, including WhatsApp, and turning them into automatic log commands.

We are looking for a dedicated and empathetic Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the first point of contact for our valued customers, providing excellent service and resolving their inquiries and issues.

In this position, you will:

Be the main point of contact for customers, addressing their inquiries, concerns, and technical issues.
Provide exceptional customer service and ensure a positive customer experience.
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Resolve customer issues by troubleshooting, diagnosing, and providing appropriate solutions.
Escalate complex or unresolved issues to the appropriate departments while maintaining ownership of the case.
Document and track customer interactions, issues, and resolutions in our CRM system.

Requirements:

Previous experience in customer support or a related field is preferred.
Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
Strong problem-solving skills and the ability to think quickly on your feet.
Empathy and patience when dealing with customers, even in challenging situations.
Proficiency in using customer support tools and CRM systems.
Ability to multitask and prioritize effectively in a fast-paced environment.
A positive attitude and a passion for delivering exceptional customer service.

Advantage:

Knowledge and understanding of accounting