Key Account Manager - French Speaker

About

Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins!

We serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations. We’ve raised over $85M from leading investors including Goldman Sachs, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.

Position Overview:

We are seeking a Key Account Manager to join our team, who will be tasked with managing our largest enterprise accounts to ensure client satisfaction, promote loyalty, and deliver on commitments.

Reporting to Senior Leadership within Customer Success, the Key Account Manager will cover worldwide customers and should have a strong understanding of Procurement customers. Excellent written and verbal communication skills in both English and French are required!

The Key Account Manager will closely collaborate with customers to ensure high levels of satisfaction, identify growth opportunities, and support issue resolutions.

Responsibilities include day-to-day account management, reporting metrics & KPIs, customer health, regular meetings & business reviews, and providing materials and deliverables to increase the adoption of our product. The role also involves providing technical support to customers to increase product satisfaction and providing feedback to the Product Development team to improve product offerings.

Responsibilities:

Managing expansion plans & roadmaps with customers
Monitoring key data points and identifying potential trouble spots & trends
Addressing points of failure for resolution
Reporting & creating dashboards for communication & escalation
Supporting customer audits as needed
Planning and facilitating ongoing training needs
Engaging and training regional and country-specific stakeholder groups

Qualifications:

Passionate about Procurement
Possess fantastic interpersonal skills and strong leadership
Highly organized and capable of managing large, complex cross-functional projects
Excellent written and verbal communication skills in both English and French
Self-motivated and self-directed
Strive to identify continuous improvement opportunities

Core Skills:

Bachelor’s or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance
Proficient in Google Suite and Microsoft Office Suite
Strong presentation skills
Customer Service experience
Knowledge of customer service practices or experience with Purchasing systems and processes
Technical aptitude and ability to learn software programs
Knowledge/experience with Accounts Payable and Payment processes & software

Additional Skills (a plus):

Experience with Customer Relationship Management (CRM) software
Equal Opportunity Employer

Studies indicate that individuals from marginalized backgrounds, including women, often choose to apply for positions only when they fulfill all listed requirements. However, if you find that this role resonates with you even though you don't match every criterion, we strongly encourage you to get in touch with us. Our commitment to being an equal opportunity employer drives us to cultivate a workplace that celebrates diversity and inclusivity, embracing individuals from various backgrounds. Our hiring process prioritizes skills and abilities, and our wide-reaching outlook is something we take great pride in. Feel free to reach out!