למטריקס (יוקנעם) דרוש/ה מהנדס/ת שירות מדיקל

• Perform the installation, operation, preventative maintenance, repair, and upgrades of equipment per assigned work orders. • Complete clear and timely documentation associated with all performed field service and remote support. • Manage schedule to facilitate all aspects of technical / engineering work required to support products supported and serviced by the technical department. • Responds to customer requests for emergency service. Perform basic troubleshooting and repairs of products supported by the technical department. • Set and manage proper expectations with Customers before and after service-related interactions to ensure customer satisfaction. • Timely completion of paperwork and administrative tasks per department/company policies and procedures. • Complete all processing of RMA returns to support individual usage of parts and equipment. • Manage allocated inventory. • Completes all assigned and required trainings for supported products and processes. • Acts as customer advocate to represent customer needs internally. • May be required to participate in incident investigation. • Associate degree with 2 years’ experience as a biomed in hospital environment or in medical related field service OR Bachelor’s degree in Biomedical Engineering or Electronics/Electrical or Computer Engineering with 2 years of hospital or field service experience OR Associate degree with 2 years’ experience in Cardiology or Electrophysiology • English verbal and written communication skills. • Knowledge of Microsoft Office. • Knowledge of service management system is a plus. • Standard test equipment includes digital multimeter. • Frequent air travel • Must have valid and clean driver’s license. • Participate in incident investigation.