Customer Experience Specialist

About Us

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Gong, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

Come and be you with us

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

What will you do?

We are looking for a motivated, energetic, and coachable individual, seeking an opportunity that can lead to a customer success career at a high-growth startup. You’ll be a highly motivated self-starter, capable of using your initiative and creativity to achieve goals. Are you passionate about helping customers identify solutions to complex issues? Do you relish the challenge of finding out why something isn’t working and then diving deep to identify a root cause? Do you enjoy leading and presenting complex technical solutions to clients?

As a Technical Customer Support, you will learn the inner workings of the product, help customers and serve as a technical expert on a number of wide-ranging topics. You will have the opportunity to serve as a focal point for clients facing technical issues and collaborate with other teams to delight clients by delivering technical solutions and providing best practices.

You will Act as the first point of contact for new and existing customers
Provide product education
Complete troubleshooting and escalate where necessary
Handle customer complaints raised via our live-chat tool
Proactively identify patterns and continually look for ways to improve the way the team works

Requirements:

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

1-2 years of experience in a SaaS customer support team
Experience using tools such as; Zendesk, Slack, & Salesforce - advantage
You are a tech Savvy individual, resourceful and eager to learn and
You can communicate complex concepts in a clear and professional manner.
Fluent in both Hebrew and English.
Able to learn quickly and adapt to changes
You thrive in a fast-paced, high-growth environment while working with a team
You are a lifelong learner with insatiable curiosity.
You have a constant smile on your face and are passionate about helping others

Benefits:

Join our Village

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

Company share options plan
We have a flexible hybrid working model
Work from home allowance- to get your home office set up!
Payment for sick leave from the first day
2 Social Impact days per year for volunteering
Annual Headspace subscription and wellness benefits
Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
10 bis or cibus/wolt- you get to pick!
Transportation allowance
Dog-friendly
Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
Fun company and team social events (locally and virtually with our global teams)
Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter

If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!