IT Support Technician

Role Description:

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Role Description:

We are looking for a quality focused IT Support Desk Technician who wishes to immerse into the fast-moving dynamics of a successful and rapidly growing company. You will install, setup and troubleshoot all aspects of user desktops, software and phone systems. In your role you will help empower and grow your colleagues to maximize the talent and potential in the whole team.

Note: This role is a hybrid role, you need to be working from the office at least three days per week.

Key Job Responsibilities and Duties:

Providing technical support to all employees of Booking.com via face to face interactions and remotely via phone and email

Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and phone system and provide effective resolutions or information to the user

Proactively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution

Carry out local onsite maintenance tasks, such as asset management, onboarding new colleagues and looking after meeting room setups.

Prepare Computer hardware

Liaise with local stakeholders upon needs to guarantee the regular running of business operations

Display knowledge of our internal organization by finding the right person that can assist in solving the issue

Balance and prioritize multiple tasks from different sizes and business importance

Document and contribute to the knowledge base

Provide administrative maintenance on user accounts

Engage in interaction to resolve issues together with the team.

Contribute to Booking.com's growth through interviewing, onboarding, or other recruitment efforts if requested

Qualifications & Skills:

Experience providing IT technical support both in person and remotely

Advanced troubleshooting experience

Troubleshooting experience and installation knowledge of Microsoft and Apple products and applications

Experience with Intune and JAMF suite for imaging and management of devices

Experience with mobile devices and tablets

Knowledge of Microsoft Office suite and Google Suite in an enterprise environment

Understanding of and experience with Active Directory and Windows Server usage, AD Domain’s, DNS service, DHCP service

Understanding of and experience with TCP-IP, LAN, WAN, and Chrome browser;

Experience with PC and Laptop’s hardware troubleshooting in an enterprise environment: both Mac and Windows

Experience troubleshooting standalone and network printers;

Experience with any ticketing system, such as ServiceNow, Jira Service Desk or Zendesk

Outstanding communication skills in English (written and verbal);

Team player and ability to work independently with limited supervision;

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

Let’s go places together: How we Hire

This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.