Implementation Project Manager

KMS Lighthouse is looking for a Project Manager to join our expanding Israeli-based team.

As Project Manager, you will implement our solution within enterprise organizations. The Project Manager role will see you participate in onboarding new customers and contribute towards maintaining a high level of satisfaction of existing customers – including the provision of training and support to customers using our products.

Requirements:

Fluent English
Previous relevant experience as a Project manager / Technical Account Manager / Implementation Specialist
Excellent client-facing and internal communication skills
A strong ethos towards helping the team win
Prior experience in SaaS environments (advantage of experience in knowledge management)

Responsibilities:

Manage project implementations for both new customers and those of our existing clients as their requirements grow
Engage with our clients through remote meetings, email, phone or via the ticketing system
Understand our clients’ needs, tackle problems and where necessary escalate the case to the relevant people
Think creatively about technical issues and provide clients with workarounds when necessary
Manage changes to the project scope, project schedule when needed
Provide training to clients about the product and its components
Keep current on product releases and updates, including attending conferences and training as required to maintain proficiency