Tech Operations Manager

Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~450 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed.

We are looking for a highly organized and detail-oriented Tech Operations Manager to support the operational needs of our global tech organization (200+ employees). This role is ideal for someone with a strong ability to manage processes, facilitate ceremonies, and work closely with senior management.

As a Tech Ops Manager, you will oversee various operational tasks, ensuring the smooth execution of engineering workflows, monitoring key development processes, and helping optimize efficiency across teams. You will work closely with engineering leaders, provide insights through reporting and analytics, and ensure that critical ceremonies and processes run seamlessly.

Responsibilities:

Process Management

Manage and facilitate development ceremonies (e.g., Release Committees, RCA Meetings, R&D Group Reviews).
Ensure engineering teams adhere to operational best practices, tracking open tasks and forgotten action items.
Monitor aging items and schedule review meetings when thresholds are exceeded.
Organize RCA (Root Cause Analysis) meetings and lead discussions around trends and improvements.
Support backlog grooming, sprint planning, and overall process optimization.

Systems & Tools Administration

Oversee and maintain ADO (Azure DevOps) for task and PR management, ensuring proper follow-ups.
Manage ALM (Application Lifecycle Management) processes.
Serve as an admin for key tools including user management and system setup.
Collaborate with teams to generate reports and dashboards (Looker/Power BI) showcasing development trends, commitments, and velocity.

Operational Oversight & Continuous Improvement

Work closely with Directors and senior leadership to ensure smooth operational execution.
Analyze processes, identify inefficiencies, and propose improvements.
Track cost statistics and efficiency metrics over time to drive decision-making.
Assist in scaling operational processes as the company continues to grow.

Requirements:

1-3 years of experience in Tech Operations, Consulting with tech specialty or relevant operation roles.
Strong organizational and analytical skills – ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.
Basic understanding of development operations & engineering workflows.
Excellent communication skills – ability to interact with senior management and present data-driven insights.
A proactive, problem-solving mindset with a passion for optimizing workflows and processes.
Familiarity with ADO, GitHub, Notion, BI tools, and Agile methodologies - advantage

Why Join Us?

Opportunity to grow within a global tech organization and gain hands-on experience in tech and engineering operations.
Work closely with senior leaders and technical teams in a fast-paced environment.
Play a key role in driving efficiency, process improvements, and operational excellence in a scaling R&D org.