Customer Support Expert (Tier 3)

What about usCeragon Networks Ltd. (NASDAQ: CRNT) is the global innovator and leading solutions provider of 5G wireless transport. We help operators and other service providers worldwide increase operational efficiency and enhance end customers’ quality of experience with innovative wireless backhaul and fronthaul solutions.Ceragon’s unique multicore technology and disaggregated approach to wireless transport provides highly reliable, fast to deploy, high-capacity wireless transport for 5G and 4G networks with minimal use of spectrum, power, real estate, and labor resources. We deliver a complete portfolio of turnkey end-to-end AI-based managed and professional services that ensure efficient network rollout and optimization to achieve the highest value for our customers. Our solutions are deployed by more than 400 service providers, as well as more than 800 private networks, in more than 140 countries.What will you doResolve (replicate if needed) and communicate T3 cases and leading our Support Centers knowledgeManage communications for mission-critical product issues impacting regional Services and Sales teamsCoordinate and recommend the Engineering, Manufacturing and products teams for enhancements and improvementsMake sure that the regional Support Centers have the right skills and knowledge for at least T2 supportProvide support for Marketing collateral, advertising materials, marketing campaigns, trade shows, and other promotional activitiesTravel abroad up to 20% of working scheduleRequirements:What are the requirementsMandatory:At least 5 years of relevant work experienceAt least 5 years of experience dealing with customers (support, presale)Knowledge of Microwave radio systemsKnowledge of IP Networking (TCP/IP and OSI stack)L2 protocols (VLAN, Q-in-Q, STP, LLDP, etc.)L3 Routing protocols (RIP, OPFS, BGP, etc.)Excellent English knowledge - fluent in reading, writing, and speakingAdvantages:Electronic/Telecommunications/Computer engineer (BA/BSc)Knowledge and experience with L2 / L3, PDH/SDH and RF test equipmentExperience in installation, commissioning, and troubleshooting of Microwave radio systemsCCNP or equivalentKnowledge of PDH, SDH, SynchronizationKnowledge of SNMP, RADIUS, TACACS+, SDN, JASON API, SQL.Preferred personal qualifications:Experience in technical support, technical account management.Proven ability to lead cross-functional initiatives and successfully collaborate with colleagues in a variety of rolesOutstanding analytical, troubleshooting, problem solving, and communication skillsAbility to participate in after-hours on-call rotationSolution-orientedWhat's in it for you?Benefits Online PlatformRegina Maria Medical subscription7 Card BooksterTennis and FootballCompany EventsFoosball room, Darts, Xbox, Air Hockey &Ping Pong