Program Manager

DESCRIPTION

SuperCom (NASDAQ: SPCB) is a trusted name in advanced tracking, identification and security solutions since 1988. We deliver multi-disciplinary solutions that combine hardware, software, communications and cloud-based platforms in the fields of secure identity, public safety and smart monitoring.

We are looking for a highly motivated, collaborative, and customer-focused Program Manager to join our IoT division and lead customer programs end-to-end. This role is responsible for managing global customer accounts, ensuring successful delivery, and maintaining high levels of customer satisfaction across complex, multidisciplinary solutions.

Responsibilities:

Oversee customer accounts end-to-end, from the onboarding stage through maintenance.
Act as the primary point of contact and advocate for customer needs.
Manage existing accounts and new projects, ensuring customer satisfaction and successful delivery by monitoring key performance indicators (KPIs)
Build and maintain strong relationships with international customers through regular check-ins, ensuring their needs are met and identifying areas for improvement.
Manage multiple stakeholders, including government customers
Use project planning tools and CRM software to monitor and track project progress.
Handle all operational aspects of accounts, including billing, logistics, and partners’ coordination.
Collaborate with internal teams to ensure smooth project execution and customer support.
Provide technical support and knowledge as required.
Prepare and present reports on account status and project progress.
Develop and deliver training programs to educate customers on product usage and best practices.
Lead implementation efforts for new customers, ensuring smooth transitions and successful adoption of our solutions.

REQUIREMENTS
Minimum of 4 years of experience in customer-facing roles such as account manager, customer success manager, or project manager in the tech industry.
Bachelor’s degree in a relevant field (e.g., Industrial Engineering, Business Administration).
Experience working with government customers in Europe
Experience working with global customers or managing international projects.
Experience in B2B companies from the tech industry.
Proficiency in project planning tools and CRM software.
Experience in developing and delivering customer training programs.
Customer-centric mindset with a deep understanding of customer needs and the ability to advocate for them within the organization.
Technical knowledge in hardware deployment and configuration management.
Excellent proficiency in English (reading, writing, and speaking).
Willingness to travel internationally as needed (~25%).
An international background (e.g., lived abroad or foreign national) is a strong advantage