Customer Support Administrator

iMDsoft, a leading global provider of cutting-edge clinical information systems for the entire range of clinical environments, is looking for a Customer Support Administrator to join our Customer Support department in the Tel Aviv offices. Our mission is to help clinicians all around the world to save lives… and we invite you to join us and be a part of this exciting journey!

We are looking for a talented, independent, and motivated Administrator, a vital role for the smooth running of the department, to support the day-to-day operation of the Customer Support department.

We work in a hybrid model – 2 days per week from the office.

Company Location: Tel Aviv (Kiryat Atidim)

Key responsibilities include:

Responding to customer requests and inquiries
Create and update Support Cases in the CRM system and monitor Support inbox
Manage Customers access to the Support Service tools
Manage Hotfix Requests in-front of R&D
Maintaining the department’s files and documents
Communication with customers by emails
Providing administrative support to management and Support staff
Preparing an afterhours work schedule for the team

Requirements:

Ability to learn and utilize internal systems
Detail-oriented and ability to multitask
Excellent communication skills
English - Excellent level
Strong organizational and administrative skills
Proficiency in Microsoft Office suite