Customer Support Administrator

iMDsoft, a leading global provider of cutting-edge clinical information systems for the entire range of clinical environments, is looking for a Customer Support Administrator to join our Customer Support department in the Tel Aviv offices. Our mission is to help clinicians all around the world to save lives… and we invite you to join us and be a part of this exciting journey!We are looking for a talented, independent, and motivated Administrator, a vital role for the smooth running of the department, to support the day-to-day operation of the Customer Support department.We work in a hybrid model – 2 days per week from the office.Company Location: Tel Aviv (Kiryat Atidim)Key responsibilities include:Responding to customer requests and inquiriesCreate and update Support Cases in the CRM system and monitor Support inboxManage Customers access to the Support Service toolsManage Hotfix Requests in-front of R&DMaintaining the department’s files and documentsCommunication with customers by emailsProviding administrative support to management and Support staffPreparing an afterhours work schedule for the teamRequirements:Ability to learn and utilize internal systemsDetail-oriented and ability to multitaskExcellent communication skillsEnglish - Excellent levelStrong organizational and administrative skillsProficiency in Microsoft Office suite