Workplace Experience Ambassador

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:
As a Workplace Experience Ambassador at JLL, you will be the face of our organization, taking complete ownership of both internal and external visitor experiences to ensure every interaction leaves customers with positive, memorable impressions. This dynamic front-of-house role combines exceptional customer service with meeting and event coordination, requiring you to maintain the highest standards of presentation while demonstrating security awareness and emergency preparedness. You will play a crucial role in JLL's mission to deliver transformative real estate experiences by creating personalized, optimized visitor journeys that reflect our commitment to excellence and innovation in workplace services.

What your day-to-day will look like:
Deliver core front-of-house services including visitor sign-in, badging, luggage assistance, lost and found, and package deliveries while greeting and directing candidates, new hires, and visitors
Receive, direct, and relay telephone, email, and other queries through front-of-house channels while maintaining continual awareness of onsite events to personalize visitor experiences
Undertake physical setup of meeting and event spaces following team guidelines and EHS considerations, monitoring room environments including furniture, signage, equipment, temperature, and consumables
Create and maintain up-to-date Outlook, conference room finder, and SharePoint booking systems for meeting and event spaces while coordinating daily room booking display updates
Provide high awareness of local area services including shops, restaurants, hotels, and transport to support customer needs and liaison with security and janitorial teams
Deliver timely, accurate, and personalized responses to meeting and event inquiries while working flexibly across different settings as part of the team
Support facilities team services including trouble ticket requests, mail and courier services, site inspections, space audits, and administrative tasks

Required Qualifications:
Experience in reception, concierge, or related customer-facing field
Excellent people skills with ability to interact with diverse client staff and varying demands
Previous experience working within high-profile corporate environments
Fluency in English and local language with strong written and verbal communication skills
Strong PC literacy with proven ability to manage daily activities using various systems
Very high attention to detail with outstanding customer service skills
Ability to maintain professionalism at all times and serve as team ambassador

Preferred Qualifications:
Previous catering or hospitality experience
Facilities Management exposure or background knowledge
Experience with meeting and event coordination in corporate settings
Familiarity with Outlook, SharePoint, and conference room booking systems
Knowledge of local area services, restaurants, hotels, and transportation options
Experience supporting space audits and workplace operations
Background in high-volume customer service environments

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.