Helpdesk Member

Join our team in IsraelIn order to apply for a job in our office in Israel, please send your CV to [email protected] with the open position in the subject line.Magic is looking for an experienced Magic xpi, a developer of integration solutions for cross-organizational business processes between systems and databases, including fieldwork and access to customer sites.Work in multiple projects and tasks in a dynamic environment that combines independence with an end-to-end task.Qualifications:Three years of experience in developing one or more of the integration systems: BizTolk, Tibco, Enformatics, XPIExperience in developing infrastructure code in .NET and / or Java environmentsFamiliarity with the world of the Internet and communication protocols.In-depth knowledge of MS Sql databases (functions, procedures, etc.)Experience in working with clients.High verbal and written ability in Hebrew and English.Advantages:Orientation of ERP and CRM systemsFamiliarity with additional realist databases (Oracle, etc.)Business understandingSales orientationTraining capability.Helpdesk MemberI’m looking to grow our IT support team with someone passionate about tech and eager to learn. If you’ve recently finished a college-level IT course and have a solid understanding of Tier 1 troubleshooting, I’d love to hear from you!About the Role:As a Helpdesk Technician, you’ll be the first line of support for end-users, helping to troubleshoot and resolve a variety of IT issues. You’ll work closely with the team and get hands-on experience with real-world systems.What You’ll Do:Respond to Tier 1 helpdesk tickets (password resets, printer issues, basic troubleshooting)Provide excellent customer support via phone, email, or in-personManage user accounts and permissions in Active DirectorySet up and configure desktops, laptops, and peripheralsDocument issues and solutions in our ticketing systemEscalate more complex issues to senior team membersWhat We’re Looking For:Recently completed a college-level IT course or similar trainingSolid understanding of Tier 1 technical issuesBasic knowledge of Active Directory (user management, group policy, etc.)Strong communication and problem-solving skillsEagerness to learn and grow with the teamTeam player with a customer-focused mindsetNice to Have (but not required):Experience with ticketing systems (like Zendesk, Freshdesk, or ServiceNow)Basic networking knowledgeWhy Join Us?Friendly and supportive team environmentOpportunities to learn and growExposure to real-world enterprise IT systemsRoom for career advancement in IT support or infrastructureIf this sounds like you or someone you know, feel free to reach out or apply directly. Let’s build something great together!