Dynamics CRM System Analyst & Project Manager

DESCRIPTION

abra is seeking a Dynamics CRM System Analyst & Project Manager to lead an enterprise CRM system based on Microsoft Dynamics 365.

This role combines full project lifecycle ownership with deep system analysis in a complex business environment.

Lead CRM projects from initiation through analysis, development, testing, and deployment
Analyze existing processes, identify gaps, and propose system-level solutions
Prepare High-Level & Detailed Design documents, including functional specs, integrations, and ERD diagrams
Work closely with business stakeholders to collect, refine, and prioritize requirements
Manage development and QA workflows, ensuring progress, timelines, and deliverables
Drive projects independently and take full ownership
REQUIREMENTS
3+ years preparing complex High-Level & Detailed Design documentation in Dynamics CRM 365
Experience managing technology projects
Strong technical understanding of Dynamics 365 (entities, processes, integrations, limitations)
High independence, accountability, and end-to-end ownership
Excellent interpersonal skills and ability to drive cross-functional collaboration
Experience in large organizations with multiple processes and interfaces
Advantage: experience in financial services / insurance / long-term savings
Advantage: academic degree or Systems Analysis course