Enterprise Account Manager

About Us

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world's biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified's AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Booking.com, Acer, Gucci, Lorna Jane, GoPro, and many more.

We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day.

About the Role

At Riskified, we succeed when our merchants succeed. As such, you'll be the merchant's representative within Riskified, helping them to maximize the value they receive from our service. You will be expected to manage and prioritize their needs to ensure they're happy and profitable. Your clients will include Fortune 500 companies, big-box retailers, startups, travel merchants, and more. You'll collaborate daily with various Riskified teams, including Product, Analytics, Data Science and Development.

What You'll Be Doing
Be the primary point of contact for our most important merchants. Build, monitor, and communicate our KPIs to our clients
Conduct in-depth analysis of our customers' most productive ways to utilize Riskified's solution, including identifying and leading upsell opportunities.
Provide strategic analysis and critical thinking as we plan long-term expansion
Work with all other teams within the company to optimize customer experience across our portfolio
Assist new customers as they join Riskified's platform and begin using our services
Qualifications
5+ years of experience in an enterprise client-facing role, with extensive international experience
Superb writing and communication skills
Strong analytical skills, including the ability to identify salient data from multiple sources
Ability to interpret and present complex data clearly and concisely
Great interpersonal skills and a team player
Problem-solver, resourceful and independent
eCommerce/FinTech background and/or experience working in a fast-growth B2B SaaS setting is strongly preferred
Bachelor's degree - preferably in a highly quantitative field
Native English speaker level - MUST

Life at Riskified

We are a fast-growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking. We're looking for bright, driven, and passionate people to grow with us.

Our Tel-Aviv team is currently working in a hybrid of remote and in-office work. We have recently moved to our new space in Tel Aviv - check it out here!

Some of our Tel Aviv Benefits & Perks:

Equity for all employees, Keren Hishtalmut, pension
Private medical insurance, extra time off for parents and caregivers
Commuter and parking benefits
Team events, fully-stocked kitchen,lunch stipend, happy hours, yoga, pilates, functional training, basketball, soccer
Wide-ranging opportunities to volunteer and make an impact
Commitment to your professional development with global onboarding, skills-based courses, full access to Udemy, lunch & learns
Awesome Riskified gifts and swag!
In the News

Geektime: Riskified Goes Public

Walla!: Happy Hour at the Riskified Offices

Geektime Insider: A look at Riskified Tel Aviv

Globes: Riskified to contribute the highest amount up to date to Tmura

Globes: Riskified is among Israel's fastest growing companies

TechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce Site

Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.