Repair Services Operations & Data Specialist

About the Role

We're looking for a detail-oriented, communicative professional to join our Global Repair Services team. In this role, you'll be the go-to person for managing internal repair data, coordinating logistics and deliveries, and maintaining strong relationships with customers and internal stakeholders.

You'll work in a global environment with a primary focus on the US market, ensuring data accuracy, smooth operations, and excellent service delivery across our repair and return services.

What You'll Do

Data & Systems Management

Own and maintain internal repair services data in Salesforce and Oracle, ensuring accuracy, consistency, and timely updates
Monitor and report on key operational KPIs — including On-Time Delivery (OTD), SLA performance, inventory levels, and budget tracking
Prepare dashboards, reports, and presentations for management and customer business reviews

Logistics & Delivery Coordination

Manage end-to-end RMA (Return Material Authorization) processes for customers and internal teams
Coordinate deliveries, prioritize shipments, and ensure SLA adherence
Support spare parts replenishment and raw material supply to global repair centers

Client & Stakeholder Relationships

Serve as a key point of contact for customers and Customer Business Units on repair status, delivery timelines, and service updates
Build and maintain strong working relationships with internal teams, repair centers, and external vendors
Support tender responses with operational, logistics, and SLA inputs

Process Improvement & Projects

Drive process improvement initiatives in collaboration with IT and Operations teams
Manage logistics-related projects from planning through execution, tracking milestones and coordinating across functions

What You Bring

2–5 years of experience in operations, logistics, data management, or a similar role in a global/customer-facing environment
Hands-on experience with Salesforce and Oracle is essential
Excellent communication skills — you're comfortable presenting to management and customers, writing professional emails, and leading calls
Strong data management skills — you're organized, accurate, and know how to turn raw data into meaningful insights
Project coordination experience — ability to manage multiple priorities, timelines, and stakeholders simultaneously
Problem-solver mindset — you identify issues, find root causes, and drive solutions
University degree required
High-level English proficiency (spoken and written)

You'll Stand Out If You Have

Experience in telecom, hardware repair, or supply chain operations
Familiarity with RMA/return processes and SLA management
Experience managing external vendors or subcontractors
Knowledge of BI/reporting tools (Power BI, Tableau, Excel advanced)

Please Note:

'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'