Onboarding Customer Experience and Optimization Lead

Vacancy Name Onboarding Customer Experience and Optimization Lead
Vacancy No VN1220
Employment Type Regular Full-Time
Location Jerusalem
Job Details

We seek a results-driven leader to design, optimize, and manage our registration portal, enhancing user onboarding while integrating eKYC, screening, and payment solutions. This role requires UX design expertise, and leadership experience to deliver seamless customer journeys.

Primary responsibilities (not limited to)

Design and Strategy:

Lead the optimization of the registration portal for intuitive user experiences.
Translate business needs into wireframes, prototypes, and functional designs.
Streamline integration of eKYC, screening, and payment solutions.

User Research and Testing:

Conduct user research, interviews, and usability testing to refine designs.
Analyze data to identify pain points and improve user journeys.
Use A/B testing and data insights to guide iterative improvements.

Collaboration and Communication:

Align objectives with IT, product, and compliance teams.
Partner with vendors for seamless integrations and compliance adherence.
Present design concepts, research insights, and updates to stakeholders.

Continuous Improvement:

Stay updated on UX, eKYC, and onboarding trends and best practices.
Identify and address user experience challenges proactively.
Lead efforts to automate and enhance data-driven decision-making.

Requirements

Proven UX design experience in complex digital environments.
Strong knowledge of eKYC, screening, and payment vendor ecosystems.
Expertise in user-centered design, research, and usability testing.
Demonstrated ability to manage and mentor UI/UX designers, researchers, and analysts.
Experience building and scaling teams.
Passion for solving user pain points through innovative design.

Office Location: Har Hotzvim, Jerusalem (Hybrid model - 3 days working from the office)
Hours: Full time 42.5 hours per week. (Monday-Friday for initial training period, with Friday as a shortened day.)

Prior to submitting your resume, the firm requests that you do the following:

Review the firm's website thoroughly at https://www.tradu.com/uk/

Company Description
Tradu is a new multi-asset global trading platform and is part of the Stratos group of companies. Tradu, built by traders for traders, provides the most sophisticated traders with a serious platform that allows them to move easily between asset classes such as stocks, CFDs and crypto, depending on the regulations that govern the trader’s market.

Equal Opportunity Employer