Junior Operation Agent

DESCRIPTION

Tango is a successful, market leader, a live-streaming Platform with 450+ Million registered users, in an industry projected to reach $240 BILLION in the next couple of years.

The B2C platform, based on the best-quality global video technology, allows millions of talented people around the world to create their own live content, engage with their fans, and monetize their talents.

Tango live stream was founded in 2018 and is powered by 350+ global employees operating in a culture of growth, learning, and success!

The Tango team is a vigorous cocktail of hard workers, creative brains, energizers, geeks, overachievers, athletes, and more. We push the limits to bring our app from “one of the top” to “the leader”.

The best way to describe Tango's work style is not to use the word “impossible”. We believe that success is a thorny path that runs on sleepless nights, corporate parties, tough releases, and our users' smiles (and as we are a LIVE app, we truly get to see our users all around the world smiling right in front of us in real-time!

Do you want to join the party?

RESPONSIBILITIES
Research chargebacks and prepare accurate responses to disputes
Develop and Implement strategies to reduce chargebacks and bad debt
Provide chargeback reporting and monthly analysis of KPIs
Assist with monitoring and boarding new sales partners (including KYC procedures)
Ensuring KYC and compliance with applicable conditions.
Process incoming wire transfers per established procedures
Review, monitor, and investigate customer accounts for any changes and/or discrepancies
Collaborate with the Fraud Prevention team and Sales Team to improve our fraud prevention mechanisms, processes, and tools
Support internal departments to resolve problems and/or answer any additional questions or inquiries
REQUIREMENTS
Availability to work Monday through Friday- MUST!
At least 1 year of experience in consumer-focused Support / Risk Department / Finance
Understanding of fraud screening and mitigation, chargeback, and payments monitoring systems.
Experience with wire transfer processing is preferred
Analytical skills, ability to prioritize and handle multiple tasks in a fast-paced results-oriented environment.
Excellent verbal and written communication skills in English (Russian - advantage)
Knowledge of Microsoft Excel, Word, and PowerPoint- advanced level.
SQL- advantage.

#LI-Onsite