Junior IT Help Desk

We are looking for a Junior IT Help Desk Technician to join our global team. In this role, you will provide 1st and 2nd level support, troubleshoot technical issues, and help ensure smooth IT operations across the organization. You’ll have the opportunity to work with the latest cloud-based technologies, with a strong focus on growth and continuous learning.

Key Responsibilities:

Provide 1st and 2nd level support for software, hardware, and network issues.
Oversee IT systems and business applications, ensuring performance and security.
Execute IT procedures for onboarding and offboarding employees.
Manage on-site networking tasks (VLAN, Wi-Fi, firewall maintenance).
Diagnose and resolve technical issues, with a focus on root cause analysis.
Maintain system documentation and IT asset inventory.
Participate in on-call rotations for global support, including weekends and holidays.

Requirements:

Minimum 1 year of experience in a similar role, ideally in a tech company – must.
High level of English proficiency (both verbal and written) – must.
Proficiency in troubleshooting OS issues (Windows, macOS, Android, iOS).
Knowledge of network protocols (IP, ARP, DHCP, DNS, HTTP, SMTP).
Experience with cloud environments and SaaS tools (Microsoft 365, Intune, Azure, Jamf Pro).
Office network maintenance experience (switches, access points, firewall – Fortinet preferred).
Cybersecurity awareness (MFA, security threats, and preventive measures).
Strong problem-solving skills with a focus on root cause analysis.
Service-oriented mindset, with excellent team collaboration skills.
Eagerness to learn and adapt in a fast-paced, evolving environment.

About Webbing:

Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.

Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.

What we offer:

Hybrid work
Work life balance
Parking
Food allowance
Cellular plan
Unlimited data plan for traveling
Discount memberships
Growth opportunities
Professional development budget
Global company- working and collaborating with amazing people around the world
Fun working environment & company activities
And of course, air hockey and ping-pong tournaments!