Technical Support Engineer

Lumana is on a mission to empower organizations by unlocking the value of their visual data — not just record the world, but to actually understand it and extract meaningful insights. Our AI video security platform delivers unmatched visibility and control, helping customers enhance security and safety, streamline operations, and respond instantly when it matters most.

Founded in 2021, we are backed by tier-one Silicon Valley investors with deep team expertise in AI, computer vision, and machine learning. We are one of the fastest-growing video security companies and recently raised the largest Series A within our industry. We’ve built the most intelligent video security solution on the market — one that sees what matters, acts fast, and prevents what used to be inevitable.

At Lumana, teams are small, dynamic, and trusted to lead. We think big, move fast, and execute like owners — because we are. Your impact here won’t be filtered. It will be visible, lasting, and real.

We’re looking for a Technical Support Engineer to ensure the reliability and performance of our deployed systems. In this hands-on role, you’ll troubleshoot complex hardware and software issues across our full stack—including networking, edge devices, and cloud-connected components. You'll partner closely with field teams, engineering, and QA to drive technical resolution, documentation, and system robustness.

Location

Hybrid Onsite - Caesarea, Israel
After an initial 6-month ramp and training period, successful team members will transition to a hybrid schedule with 2 days per week working from home.

Responsibilities

Own field diagnostics and resolution of technical issues involving networking, edge devices, and system integration.

Support system performance by identifying root causes and proactively preventing potential failures.

Manage detailed logs of investigations, solutions, and technical documentation.

Coordinate testing and validation of new hardware/software in real-world conditions.

Partner cross-functionally with Engineering, QA, and Product teams to surface bugs and improve reliability.

Develop scripts and tools to automate diagnostics and support tasks.

Contribute to internal knowledge bases, support docs, and technical resources.

We don’t do cookie-cutter. If you’ve got the grit, the drive, and the track record—especially in security or AI—we want to hear from you. Even if you don’t check every box, let’s talk.

Must Have

3+ years in technical support, system engineering, or IT operations roles

Bachelor’s degree in Computer Science, Networking, Systems Engineering, or related field

Strong grasp of network protocols and infrastructure: TCP/IP, DNS, DHCP, VLANs, NAT, TLS, PoE, Ethernet, firewalls, routers, switches

Demonstrated ability to troubleshoot under pressure with urgency and precision

Strong analytical and documentation skills

Nice To Have

Experience supporting IP camera systems or edge-connected devices

Familiarity with Linux-based systems

Comfort scripting in Python or similar automation tools

Relevant certifications (CCNA, Network+, Security+)

Hiring Philosophy

We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell.

We aim to provide both product & industry expertise whenever we interact with prospects and customers.

We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly.

We value a strong sense of ownership, principled thinking over experience, and thoughtful communication.

Our Interview Process

We keep it focused and respectful of your time—our typical process includes:

A 60-minute conversation with our Talent Team to learn more about your background and share what we're building

A 60-minute interview with our VP of Product Management to dive into your experience, approach, and fit with our team.

A 45-Min Peer Technical Round to assess your skills and fit with collaboration with our team.

Curious who you'd be working with? Meet the Leader

What We Offer

We believe great talent deserves great support. Here’s how we invest in you:

Competitive Pay: A strong base salary that reflects your experience, impact, and market value

Equity & Upside: Own a piece of what you're building with meaningful equity in a fast-growing startup

Tools that Work for You: Get access to top-tier tech and a fully equipped workspace—both in-office and at home

Hybrid Flexibility: Enjoy a balanced schedule with two remote workdays each week after ramp-up

Product Influence: Your voice matters—your hands-on feedback directly shapes our product roadmap

For Israel-Based Employees

Health & Wellness: Food allowance (10 biz)

Time Off: 15 days annual vacation, paid sick leave, and all Chagim observed

Financial: Keren Hishtalmut (Study Fund), equity in a fast-growing startup

Flexible Work: Hybrid schedule with two remote days per week

Work Setup: Office with fully stocked kitchen, equipment, and home office stipend

Lumana is an equal opportunity employer

‍We are committed to providing equal employment opportunities to all individuals regardless of race, color, ethnicity, religion, sex, gender identity, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis protected by law.

Recruitment Fraud Alert: All Lumana hiring communications come from @lumana.ai — we never ask for payment or personal banking info.

Recruiters & Agencies: Lumana does not accept unsolicited resumes from agencies without a signed agreement and will not pay related fees.