Digital Project Manager

Join abra and lead end-to-end User Experience (UX) processes across enterprise digital platforms, helping shape consistent, user-centered journeys that drive real business value! Job Description Lead and define UX processes across the organization's digital assets, including websites, portals, applications, and chatbots. Translate business and operational requirements into user experience principles, user flows, and customer journeys. Work closely with business stakeholders, product teams, IT teams, and external design studios. Create UX briefs, define user experience requirements, and ensure proper implementation of UX guidelines. Establish UX standards, methodologies, and best practices across multiple digital channels. Ensure a consistent user experience across all digital platforms and touchpoints. Participate in early-stage project planning and requirements gathering, with a focus on user journeys and usability. Collaborate with development, QA, and architecture teams to ensure successful implementation. Support continuous UX improvements throughout the product lifecycle. Analyze user feedback, usage data, and UX-related insights to drive ongoing enhancements. Requirements: 3-5 years of experience in UX, Digital, Product, or User Experience Design/Analysis roles. Proven experience defining UX processes and user journeys, beyond visual design. Experience working with design studios or UX/UI teams. Strong understanding of business and operational processes. Experience working with development teams and IT organizations. Ability to create UX specifications, user flows, and user journey documentation. Hands-on experience with UX collaboration tools such as Figma, Miro, FigJam, and Confluence. Strong analytical thinking and a system-wide perspective. Excellent communication and stakeholder management skills. Ability to lead cross-functional processes in a complex organizational environment. Advantage Experience working in large-scale enterprise environments. Experience in public sector, infrastructure, or highly regulated organizations. Familiarity with CRM systems, enterprise portals, and customer-facing service applications. Experience measuring and analyzing user experience through feedback and analytics tools. Knowledge of Accessibility standards and best practices. Experience working with multiple digital products and platforms simultaneously.