Customer Service Agent

We are seeking a customer service agent who will deliver swift and efficient front line service to both merchants and end customers. The day-to-day tasks include ensuring that all KPIs and daily tasks are completed to a high standard, and maintaining set SLAs and ensuring that any issues are forwarded to the Team Leader.You will work closely with the Team Leader on identifying and reporting urgent issues, developing improvements to procedures and generally improving the services provided by the team.Hybrid position- working 3 days a week from the office in Petah Tikva.Requirements:Availability to work Monday through Friday from 9:00-18:00Excellent written and communication skills in EnglishAn open mind, 'can do’ attitude and the ability to handle a large volume workload with speed, accuracy and efficiencyProblem Solving/AnalysisWork closely with Team Leader to identify and develop improvements to proceduresAdditional languages: French or German - an advantageGlobal-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.