Director of Software Delivery

With over 25 years of unparalleled experience, iMDsoft specialize in implementing clinical information systems in intensive care environments worldwide. Our unwavering commitment is to empower clinicians and healthcare professionals in achieving superior results.

At iMDsoft, Professional Services plays a critical role in shaping our customers’ experience with our products – from implementation to adoption to long-term operational success.

As the company continues to evolve its operating model and partner ecosystem, we are seeking a strong and experienced Director of Software Delivery to guide this function into its next stage of development.

This is a senior leadership role with high visibility and meaningful impact, focused on strengthening delivery practices, enhancing process and data foundations, and establishing greater consistency, clarity, and scalability across delivery operations

About the Role

You will take ownership of all delivery activities across direct and partner-led projects, aligning and optimizing implementation methodology, delivery practices, tools, data, and processes to support clear and scalable execution.

This includes operating in a global delivery landscape spanning diverse customer environments and operational complexity, with varying expectations, delivery conditions, and engagement models across markets.

The role has ownership over:

End-to-end delivery lifecycle, including the implementation approach, governance, structure, and operating framework across all projects
Project management standards and delivery resource allocation
Delivery data model, reporting structure, and supporting tools and systems
Partner delivery readiness, enablement structure, and engagement model
Interfaces and alignment with R&D, Product, Support, Sales, and other stakeholders

This role requires both strategic thinking and hands-on leadership – someone who can design operating models and governance at a high level, while also coaching teams, refining data structures, and streamlining execution where needed.

Focus Areas for Impact

The leader in this role is expected to drive meaningful impact in key areas:

Standardizing delivery processes, documentation, and governance
Building data reliability and visibility across projects and capacity
Enhancing clarity around roles, expectations, and shared ways of working
Improving delivery predictability, quality, and customer experience
Driving alignment with R&D, Product, Support, Sales, and executives

What You Bring

Experience

8+ years in senior leadership roles in software delivery or Professional Services, with at least 5 years of full ownership for delivery outcomes, teams, and execution at an organizational level
Proven experience building or transforming delivery operations at scale (multi-site, multi-customer, enterprise environments)
Experience leading delivery with measurable impact on revenue recognition and P&L results
Strong process and data capabilities, with the proven ability to design and apply system-level operating models
Background with enterprise or mission-critical software delivery
Experience in environments with global customers and partners

Leadership & Skills

Deep understanding of delivery methodologies, governance, and best practices
Strong grasp of data modelling, systems usage, and operational reporting
Proficient and fluent in English – a must
Confident communicator with senior leadership and executives

Education

Academic degree in Computer Science, Engineering, Information Systems, or similar
Advanced degree (MBA or similar) – advantage