Technology Operations Analyst

EX LIBRIS– Who are we?
Ex Libris, Part of Clarivate, is a global EdTech (Education Technology) industry, leader. We serve some of the most prestigious academic institutions and research Universities around the world, with a total of over 7,500 customers in 90 countries.
Our SaaS solutions help universities transform academic libraries, maximize the impact of research activities, enhance teaching and learning, and drive student engagement and success. For more information about Ex Libris, see our website, and join us on Facebook, YouTube, LinkedIn, and Twitter.
We are looking for an Operations Analyst to join our team in Jerusalem. This is an amazing opportunity to work on cloud support. The team comprises 8 members and will report to the Operations engineering manager. We have a great skill set for managing and maintaining technology operations. We would love to speak with you if you have skills in configuring and maintaining custom, commercial-off-the-shelf, and SaaS software solutions.
About You – experience, education, skills, and accomplishments
- B.A. in Computer Science or Software Engineering, or other relevant degree
- 2 + years of experience in Cloud tools and development methodologies
- 2 years of experience Overseeing, planning, and implementing small/medium changes
-2+ years of experience Supporting users in understanding and defining their change requirements.
High proficiency in English – both written and spoken
It would be great if you also had . . .
Experience working in cross-functional teams, collaborating with developers, network engineers, and IT support.
Database Administration: Familiarity with cloud database services (e.g., AWS RDS, Azure SQL, GCP Cloud SQL)
Strong written and verbal skills to explain technical issues to both technical and non-technical stakeholders.
What will you be doing in this role?
Provide second-level support for help tickets and contribute to root cause analyses.
Implement industry best practices to maintain a stable environment, automate tasks where possible, and monitor for deviations and issues.
Oversee the planning and implementation of small/medium changes.
Provide mentorship to junior team members.
Support business users in understanding and defining their change requirements.
Provide first level technical support for Internal / External customer reported issues related to the Applications.
Performing scheduled jobs (Daily / weekly / monthly).
Participate in shift handovers to ensure a smooth transition of monitoring responsibilities in a 24/7 environment.
The product you will be responsible for:
Responsible for managing and maintaining technology operations, including implementing best practices, monitoring for issues, managing accounts, addressing user requests, and supporting development projects as needed. An expert in configuring and maintaining custom, commercial-off-the-shelf, and SaaS software solution
About the Team
The team consists of 8 team members.
Hours of Work / More important information for you:
Our base is in the Jerusalem, Israel office, hybrid mode.
This is a full-time position.
Why Ex Libris?
Ex Libris values our employees and strives to create the perfect balance between work and home life. Join us to be part of a family-like environment; enjoy our unique culture and benefits. Be part of a thriving, productive community helping change the future of higher education with the state-of-the-art technology from Ex Libris.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.