Fraud Manager - Mobile Devices

We are seeking a dynamic and experienced Fraud Manager to lead our efforts in combating mobile phone fraud and hacking in Uganda.

This role is crucial in ensuring the security and integrity of our products, which not only benefit our customers but also their households, enabling children to access education and families to invest in businesses, thereby generating prosperity and covering essential expenses like education, food, and healthcare.

As a Fraud Manager, you will be responsible for managing the full cycle of consumer fraud risk management, from prevention to investigation and mitigation. You will lead a team of field investigators and data analysts, working closely with local law enforcement to address fraudulent activities. Your strong analytical and technical skills, combined with your network and prior experience with local police, will be essential in identifying and mitigating fraud risks.

With 1.7 million first-time mobile internet users and 62% of our customers using M-KOPA smartphones for income generation, your role will be pivotal in safeguarding our customers' digital and financial well-being. Join us in connecting customers to the mobile internet and digital economy, enhancing their lives and creating prosperity across Sub-Saharan Africa.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized thrice by the Financial Times as one Africa's fastest growing companies (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.