Implementation Engineer

About

Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins!

We serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations. We’ve raised over $85M from leading investors including Goldman Sachs, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.

The Role

Candex is seeking an Implementation Engineer to join our team. In this position you will report to an R&D Tech Lead.

Responsibilities

Act as a frontline for all the customer technical needs and questions
Implement new clients and support existing client integrations
Working with R&D, QA and customers
Demonstrate significant understanding of the product architectures of the entire solution
Work with support to investigate and debug technical support requests and client issues
Run reports and SQL queries for clients
Develop feature requests for clients - advanced

Requirements

5+ years of experience in a similar role (in Customer success, Professional Services, Pre-Sales or related)
BSc/BA in Computer Science or equivalent military background
Excellent written and verbal communication skills
Well developed problem solving and troubleshooting abilities
Deep knowledge in backend development and integration projects
Experience with, SQL, general database knowledge
Experience with C# - advantage
Motivated, energetic and ambitious team player
FinTech background - advantage
Equal Opportunity Employer

Studies indicate that individuals from marginalized backgrounds, including women, often choose to apply for positions only when they fulfill all listed requirements. However, if you find that this role resonates with you even though you don't match every criterion, we strongly encourage you to get in touch with us. Our commitment to being an equal opportunity employer drives us to cultivate a workplace that celebrates diversity and inclusivity, embracing individuals from various backgrounds. Our hiring process prioritizes skills and abilities, and our wide-reaching outlook is something we take great pride in. Feel free to reach out!