Senior Software Engineer, AI Security

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a Senior Software Engineer within the AI Security team, you'll play a critical role in developing specialised tools and services to secure ServiceNow’s cutting-edge Agentic AI solutions. You’ll collaborate closely with architects, researchers, and security experts to translate security research into robust, production-ready software systems focused on safeguarding AI initiatives.

What You’ll Do:

Develop, maintain, and optimise high-quality backend software systems and APIs, specifically designed for Agentic AI security and safety.
Translate advanced security research findings into scalable software tools, services, and guardrails for securing AI models.
Collaborate with AI security researchers and architects to implement practical solutions for identifying and mitigating vulnerabilities unique to Agentic AI systems.
Contribute to engineering best practices (code reviews, unit testing, CI/CD pipelines) and ensure technical excellence across the development lifecycle.
Take ownership of significant features and services from conceptualization through deployment, continuously improving existing solutions.
Build and deploy data pipelines and ML model training pipelines

Qualifications

To be successful in this role you have:

4+ years of professional software development experience, emphasizing backend engineering.
Deep expertise in Java, including algorithms, data structures, object-oriented design, and performance optimization.
Strong knowledge of RESTful API design, microservices architectures, and database concepts (SQL/NoSQL).
Experience in developing and maintaining secure, scalable backend systems and services

Preferred Qualifications:

Experience developing security or AI security products, including exposure to ML model security, adversarial attacks, and vulnerability assessment frameworks.
Practical experience integrating AI/ML technologies and APIs into backend systems.
Hands-on experience with cloud environments (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).
Familiarity with industry-standard security frameworks and best practices relevant to AI and data security (e.g., OWASP LLM Top 10).

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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