Field Engineer

About Theator

At Theator, we are redefining the future of surgery. Our cutting edge computer vision and AI enrich every step of care, from training and research to live insights in the OR, automatic postoperative notes, smarter billing, and intelligent content management. Trusted by leading hospitals worldwide, we are creating a data driven operating room where surgical teams learn continuously and deliver safer, more precise care.

Role Overview

The Field Engineer supports Theator’s hospital deployments by ensuring our units remain healthy, online, and recording.
This role combines hands on work in hospitals and operating rooms with ongoing monitoring, troubleshooting, and maintenance. You will work closely with hospital technicians and internal teams to keep systems running reliably in a dynamic environment.

Key Responsibilities

Perform on site support and maintenance visits in hospitals and OR environments
Install and configure units (software setup at the office and physical setup on site) as needed
Monitor deployed units and follow up on offline or non recording units
Troubleshoot common operational issues (for example power issues or disconnected video cables)
Coordinate with hospital staff to restore service quickly and professionally
Maintain clear documentation and unit status updates
Participate in on call coverage for operational support

What Success Looks Like

Units stay online and recording consistently
Issues are identified quickly and resolved with minimal disruption
Hospitals experience reliable, professional support
Unit status and documentation are always clear and up to date

Requirements

Technical orientation and basic computer skills

Comfortable following documented procedures and checklists
Strong attention to detail and organized work habits (tracking, documentation, follow up)
Clear, calm communication in high pressure environments
Ability to prioritize when multiple issues occur at the same time
Flexibility for mixed hours when needed (early mornings or evenings) and participation in on call

Nice to Have

Experience in field support, service, installations, or technical operations
Experience working in hospitals or other complex environments
Familiarity with basic video cable or signal troubleshooting
Strong English communication