Product Specialist

Personetics is the global leader in financial data-driven personalization, helping financial institutions deepen client relationships through enhanced financial wellness. We serve 130+ financial institutions and reach 150 million customers across 35 global markets, with offices in New York, London, Singapore, São Paulo, and Tel Aviv.

Requirements:

2-3 years of experience as a Data/ Business Analyst
1-2 years in a technical product role, strongly preferred
High level of technical ability (hands on experience with data)
Customer Training/Consulting experience – proven ability to lead sessions
Strong Excel skills
Familiarity with data systems/ IT infrastructure
Excellent communicator: Fluent English is essential, and proficiency in Portuguese, Spanish, German, or French is a plus.
Ability to travel abroad to customers (typically once a quarter or semi-annually)

Personetics is offering an attractive salary package and benefits, long lasting career opportunities and a chance to join a global market leader in the exciting Fintech industry.

About The Position:

As part of our growth Personetics is looking for a talented Product Specialist to join our successful global Account Management team!

In this position, you will be responsible for the enablement of the Engagement Builder product. The Engagement Builder platform is a vital component of the Personetics offering – enabling customers to develop their own differentiated experiences in an agile manner and modify turnkey experiences in house. You will be key contact for internal and external teams on the latest developments, best practices and optimized implementations. You will lead the ideation, development, and distribution of customized insights for customers.

The ideal candidate is a technical individual with a business orientation eager to build deep product and customer facing expertise, lead sessions and onboarding plans, collaborate with diverse teams and work closely with stakeholders to drive innovation while delivering impactful client solutions.

Responsibilities:

Key contact on product knowledge across Personetics different groups
Implement insights and requested customizations for customers to enhance platform usage
Onboard customers with training sessions on the platform
Collaborate with customers on optimizing their insight offering and insight implementations. This includes leading sessions on ideation, implementation, testing and optimization
Perform data analysis on user bank data to develop client specific benchmarks, identify optimization areas and promote custom insights
Contribute to product roadmap leveraging on customer feedback
Build new insights that can be easily customized by bank customers
Escalate strategic business requirements to Product team to improve product effectiveness