NOC Engineer

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Network Operations Center Engineer you'll be part of Via's monitoring team. The Network Operations Center (NOC) is responsible for monitoring Via’s services. We don’t expect you to have all the required knowledge when you join us. Knowledge and skills will be picked up through an organized orientation and training process.

What You'll Do

Monitor Via’s services and servers, handle incidents quickly and professionally, to ensure high-level services availability and performance.
Responsible for monitoring our infrastructure, cloud, servers, applications, operators, drivers and riders around the world.
Manage internal notifications, in order to update Via’’s employees and management about any service degradation and changes of status, at any given time.
Work with R&D teams to resolve complex issues.
Implementing timely solutions to customer issues or escalating to another team internally when needed.
Work on additional different R&D tasks

Who You Are

You should be either :
Studying towards a degree in Computer Science / Engineering / Information Systems or similar areas.
Experienced with troubleshooting and providing support in a SaaS / IT environment, from a global company.
Highly service-oriented and emphatic - A Must
Ability to work under pressure, in stressful situations, in a Production environment.
Great sense of urgency, to be able to identify and triage incidents quickly
Excellent communication skills in English and Hebrew (verbal and writing)
A fast learner, able to learn and understand complex workflows quickly
A team player, who is excited about collaborating with others but also independent and able to “fly solo”
Scripting/Programming knowledge - advantage
Basic understanding of monitoring concepts and management tools - advantage

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.

We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.