Cloud Technical Support Engineer

At Umbrella, we turn cloud spend chaos into clear savings. Our real-time FinOps platform helps enterprises and MSPs uncover every wasted dollar, forecast with confidence, and scale without surprises.

We're looking for a Cloud Technical Support Engineer to join our Customer Success Department. This role is perfect for someone who's curious, technically sharp, and excited to work directly with customers while solving real-world cloud challenges.

What you'll be doing

Own technical support from start to finish: onboarding, troubleshooting, training, and more

Investigate and resolve complex issues by analyzing logs, running SQL queries, making API calls, and applying critical thinking

Deliver product walkthroughs and ensure smooth customer adoption

Collaborate with R&D and Product teams to manage bug reports, feature feedback, and continuous improvements

Maintain and expand our internal knowledge base

Manage multiple priorities in a fast-paced environment

What you bring

2+ years in a technical support role for SaaS or cloud-based products (experience with MSPs or Cloud Resellers is a plus)

Familiarity with AWS, Azure, or GCP (Cloud Vendor or FinOps practitioner-level certifications are a bonus)

Experience working with APIs, SQL, and tools like Zendesk and Jira

Strong communication skills in Hebrew and English

A degree in Computer Science, Information Systems, or a related technical field

Organized, independent, and able to juggle tasks with confidence

Bonus points if you

Know how to read or write code (e.g. Python, JavaScript). It's not a must, but it gives you an edge when digging into issues or collaborating with R&D