Refugee Program Associate (maternity cover)

TITLE: Refugee Program Associate (maternity cover)DIVISION: LocalHIRING MANAGER: Israel Program ManagerSUPERVISOR: Israel Program ManagerLOCATION: Tel Aviv-IsraelHIAS is the global Jewish non-profit that protects refugees whose lives are in danger for being who they are. We help refugees rebuild their lives and advocate that all displaced people are treated with dignity. The HIAS Austria office as the Resettlement Support Center (RSC) processes refugee cases for resettlement to the US through a contract with the US State Department. The RSC Austria also operates a small sub-office in Tel Aviv, Israel to process refugees for resettlement to the US.Purpose of the role:Responsible for working in a team to ensure all refugee processing activities from pre-screening to departure are completed.Primary ResponsibilitiesSchedule and conduct necessary appointment for refugee processing, including updating the shared calendarConduct one-on-one interviews with applicants to gather basic applicant biographical information updating START as necessary, mostly with the aid of an interpreterConduct Quality Checks - document verification checks, request missing documents and track receipt, following-up as required until the required documents have been receivedResponsible for sourcing and booking fit-for-purposes rooms and workspace when necessary and ensure all supplies are acquired prior to off-site activitiesWork closely with HIAS country office regarding logistic and finance issues including travel reimbursements to ensure timely payment of invoices and reporting on costs vs. budgetEnsure that refugees are able to attend all scheduled interviews and honor departure arrangements byEnsuring that refugees are informed about scheduled interview and departure arrangements in good time, updating all relevant systems and contactsFacilitating necessary documentation with government authorities (exit permissions and other formalities as required)Organizing ground transportationEscorting refugees to the airport for final departure; providing necessary assistance at the airport if requiredLiaise with UNHCR, government authorities and other external organizations as necessaryCommunicate with applicants about decisions including providing counseling for Request for Review (RFR) processCreate travel packets for departing refugees according to IOM and RSC guidelinesCoordinate with the Ministry of Interior regarding flight confirmations and necessary accommodations for departures refugees to the United StatesWork closely with HR to ensure all steps are taken when hiring short-term staff, including interpreters and childcareAttend work-related trainings and contribute to team meetings, face-to-face or remotelyAny other tasks as assigned by Manager, Israel OperationsKey skills and attributesFluency in English (written and verbal), in particular the ability to quickly write and edit documentsFluency in Hebrew is an advantageFluency in Tigrinya or Arabic is an advantageStrong attention to detail – able to remain focused and produce quality work, even under pressureStrong analytical skillsAbility to maintain control of the interview and to sensitively ask questions to elicit informationMaturity, professionalism and sensitivity to manage sometimes difficult or traumatized applicantsA flexible, mature and professional attitude to workHighly organized and able to manage multiple, conflicting prioritiesProven interpersonal skills and cross-cultural sensitivityConfident working with databases to access and enter informationHas the discretion and experience to represent the office internally and externallyAbility to use Excel to analyze, present and track informationAbility to work independently and produce consistently high quality workRequired to undertake travel within Israel as neededDISCLAIMERThis job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, skills required or permanent location. Location is subject to change based on programmatic needs. Flexibility is essential as we grow and develop. The successful candidate must be comfortable in a fast-paced, changing work environment with many crucial deadlines. All team members may be required to perform duties outside of their normal work hours of responsibilities as needed.HIRING PROCESSWe are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:Step 1: Submit your application!Step 2: Phone screen with a Human Resources staff person.Step 3: Interview with the hiring manager.Step 4: Interview with a panel of HIAS employees.Step 5: Reference check.Step 6: Start your professional journey with HIAS!Note: Some of our hiring processes may vary, and not all candidates will advance to each step.ABOUT USOver one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.VISIONHIAS stands for a world in which refugees find welcome, safety and opportunity.MISSIONDrawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.VALUESWelcome • Acogimiento • Hospitalité • ????? ?????? (Hachnasat Orchim)We Welcome the StrangerJustice • Justicia • Justice • ??? (Tzedek)We Pursue JusticeEmpathy • Empatía • Empathie • ??? (Chesed)We Approach our Clients with EmpathyPartnership • Compañerismo • Coopération • ?????? (Chevruta)We Believe in Changing the World through PartnershipCourage • Coraje • Courage • ???? (Ometz)We Act with Courage to Build a Better WorldResilience • Resiliencia • Résilience • ??? (Ruach)We Adapt and Thrive, Continuously Demonstrating our ResilienceDIVERSITYHIAS is committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.