Customer Service Agent (m/f/d) in the Call Center Danish speaking

Center Parcs

Herzlich Willkommen bei Center Parcs, bei unseren 9700 Happy Family Makers in Europa, davon 1000 in Deutschland. Ob in unseren 29 verschiedenen Parks oder in unserem Büro in Köln, gemeinsam verfolgen wir dieselbe Mission: alle Menschen dazu zu inspirieren, sich mit der Natur und ihren Liebsten zu verbinden. Wenn du, genau wie wir, davon überzeugt bist, dass die Familie ein wesentlicher Bestandteil des Glücks ist, dann komm’ zu uns und hilf’ uns dabei eine ideale Umgebung zu schaffen, damit unsere Gäste sich auf das Wesentliche konzentrieren können: das gemeinsame Aufladen der Batterien inmitten schönster Natur.

Ein umfangreicher Renovierungsplan, die Eröffnung neuer Parks in Dänemark und Deutschland, eine starke lokale Verankerung… wir überdenken ständig das Kundenerlebnis: Mehr digital, authentischer und lokaler. Unser Ziel ist es, in Europa führend im neuen lokalen Tourismus zu werden, einem Tourismus mit positiver Wirkung.

Komm zu uns mit deiner Ambition, deinem unerschütterlichen Teamgeist und deiner Leidenschaft für Gäste!

Du kannst auf die herzliche Unterstützung deiner Kollegen*innen zählen und dich auf eine Kultur freuen, in der deine Ideen Gewicht haben, in der deine berufliche Entwicklung begleitet wird und in der jeder Tag anders ist, und das mit einer gehörigen Portion Spaß!
Aufgabenbeschreibung

Customer Service Agent (m/f/d) in the Call Center (Danish-speaking)

With over 50 years of experience in the holiday industry, Center Parcs is not only a pioneer in the hospitality sector but also a company passionately committed to sustainability and the protection of nature. Now, as we open a new chapter with the launch of Center Parcs Nordborg Resort in Scandinavia, we are expanding our portfolio to include the popular destination of Denmark.

The Center Parcs Nordborg Resort will be located on the charming southern Danish island of Als, close to the mainland of Jutland. With 720 holiday homes and a team of around 200 dedicated employees, we will welcome approximately 160,000 guests annually.

Are you fluent in Danish, communicative, and excited to be part of the team around the park in Denmark? Do you know what it takes in customer service and place great importance on customer satisfaction?

We are looking for a motivated person for our Customer Service team (m/f/d) in our Call Center at the Head Office in Cologne to support guest service for the new Nordborg Resort in Denmark.

Your tasks

You will be responsible for assisting and advising our Danish-speaking guests, primarily over the phone.
You will handle guest inquiries, make bookings in our booking system, and answer questions about the Nordborg Resort.
You will take on administrative tasks in the back office.
You will listen to our guests when something hasn't gone as planned and ensure they leave satisfied.
In addition to handling inbound calls, you will also assist in other areas, such as the Sales team, when call volumes are low.

What we offer

An inspiring work environment
A warm and collegial atmosphere
Internal events
Special discounts for stays at our resorts
Various opportunities for professional development in a growing European company network
The opportunity to work in a company that is actively committed to nature, the environment, and sustainability
Many additional benefits that make working with us special
Have we sparked your interest to become a part of the Center Parcs team? Then we look forward to receiving your application!

Centre Parcs is an employer that values and promotes diversity and inclusion. We encourage people to apply regardless of their origin, gender, sexual orientation, age, religion or cultural background.
Dein Profil

What you bring:

You enjoy working with people and have experience in guest consulting and service, ideally in a call center environment.
You must be fluent in Danish, both written and spoken, to assist and advise our Danish-speaking guests effectively. In addition, proficiency in German or English is required.
You have excellent communication skills when interacting with guests, colleagues, and business partners.
You enjoy working independently and take responsibility with a high level of conscientiousness.
Your work is characterized by a service-oriented and customer-focused approach.
You have a confident presence even in stressful situations and are skilled at handling conflicts.