Experienced Developer Support Engineer

At JFrog, we're reinventing DevOps to help the world's greatest companies innovate - and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you're willing to do more, your career can take off. And since software plays a central role in everyone's lives, you'll be part of an important mission. Thousands of customers, including 75% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production - a concept we call "liquid software." Wouldn't it be amazing if you could join us in our journey?We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for JFrog customers.Besides a wild ride and a lot of learning, we'll leap your career forward!The position is located in NetanyaAs an Experienced Developer Support Engineer at JFrog you will...Troubleshoot and Investigate complex customer's CI/CD scenarios and provide innovative solutions for their requirementsDevelop scripts in Bash, Python, Groovy for debugging and automatingSet up JFrog applications and 3rd party products in various development environmentsAnalyze log files, thread dumps, HTTP traffic, JVM and OS parametersReproduce customer scenarios and fill relevant bugs/featuresMaintaining and improving a knowledge base of known issues and solutionsIntegrate and collaborate with JFrog's R&D, QA, Release and Sales teamsAbility to work in flexible hours and weekends while neededTo be an Experienced Developer Support Engineer at JFrog you need…BSc or equivalent in Computer Science or Computer Engineering2-4 years experience in customer-facing roles - MandatoryAble to manage complex, escalated cases, involving multiple architectures across multiple platformsExperience in Linux - MandatoryStrong technical software-related debugging skills - MandatoryUnderstanding of Java or other compiled language - MandatoryKnowledge/experience with databases, LDAP, NGINX, Apache Tomcat - AdvantageExperience in DevOps industry - AdvantageExcellent spoken and written English