Technical Support Engineer

Are you ready to lead the way in revolutionizing industries with cutting-edge data solutions? At Vetric, we're not just another tech company - we’re shaping the future of data. We’re on a mission to empower businesses with the insights they need, driving digital transformation with innovative, high-impact solutions.

We’re looking for a Technical Support Engineer to lead customer relationships, advocate for client needs, and drive growth in the digital data space. This is a unique opportunity to join a fast-growing team and play a key role in building lasting, high-impact partnerships.

Why Vetric?

Vetric is a leading provider of advanced public data API solutions. We streamline complex data collection with secure, real-time, fully managed data flows - delivering accurate, organized data with 99% uptime and minimal engineering effort. We are a bootstrap (profitable & non-funded) company, with 100+ clients and record-breaking ARR in less than 2 years.

Role & Responsibilities:

As a Technical Support Engineer, you will be instrumental in helping customers maximize the value of our product through effective onboarding, responsive support, and continuous engagement. By building strong relationships and delivering an outstanding customer experience, you’ll contribute directly to retention, satisfaction, and growth. Your role will include:

Troubleshoot technical issues related to our API and platform
Document customer-reported issues clearly and escalate to Tier 2 or Engineering as appropriate
Assist customers with API integration and configuration, providing clear and effective guidance
Collaborate with internal teams to ensure timely resolution of customer concerns
Maintain excellent service standards and customer satisfaction

Requirements:

Qualifications:

Previous experience in technical support or customer-facing roles
Ability to work independently and manage multiple tasks simultaneously
Familiarity with APIs, HTTP requests, JSON, or Postman (preferred)
Proficient in using support and ticketing platforms such as Zendesk, Freshdesk, or similar
Strong problem-solving skills and technical aptitude
High-level proficiency in both written and spoken English

We’d be lucky if you had:

Data intelligence industry knowledge

We hire people, not just skills. We encourage you to apply if you think this role is a great fit for you, even if you don’t meet 100% of the requirements.